My mother-in-law's hair is just starting to grow in after having chemo. She has a few wigs, but she was wanting to get something more like her normal hair. As we walked in, we noticed a woman sitting in a chair working on an IPad. My MIL asked her if she worked there. The woman rudely said, "Yeah...I'm getting up." My MIL showed her a picture of a wig she was interested in looking at. The woman said, "We don't have that here. That is just a picture from the Internet." My MIL explained that she didn't want that exact wig but something similar to it. She liked that it was curly like her original hair and was a light brown with blond highlights. She told her that is what her hair was like before having chemo.The woman then asked if she could see my MIL's hair. She picked up the wig, and the lady said, "Your hair is grey. It's not brown or blond, just grey. You don't really want grey hair do you?" My MIL tried to explain that she hasn't dyed it in a long time, so some of the roots are grey. The majority of her hair is light brown. The lady ignored her and said, "No, it's grey under your wig."Then she went on to tell her that the wig she had on was not made of a good material and looked cheap. We were shocked! Needless to say, we will not be going back!I would think that a company that makes wigs for people that have had cancer and had to endure chemo would be more thoughtful, kind, and considerate. I am appalled by how rude and disrespectful this business was to my sweet mom-in-law!
I loved the owner, who happened to be there. The girl that did my hair had her own interpretation of what I wanted. Because of medical reasons I had not had my hair colored in over a year and needed someone to use foils on my hair so as to keep the chemicals off of my skin. When I first 20 and I said I needed low lights all over to cover 100% of my hair. The girl doing my hair said as she was coloring my hair "I'm going to leave some of the gray showing through so it will look like highlights". I said "no please don't my husband will not like that" and at which point she said "that will be too many foils". I explained I needed color all over my hair at which point she should've suggested another method, if there was another method. I became an easy when she was telling me what she was going to do and not listening to what I wanted. I will never go back there unless they can correct the problem she created. I don't believe that it was a matter of a language barrier or miscommunication because her English was quite good. Loved the atmosphere, that really dislike the girl who did my hair. My advice to you is , " when anyone is providing a personal service like this, you need to walk out when they begin to tell you what they want to do to your hair; and that it will take too many foils to color your hair the way you want to have it done ."