Sometimes pool ownership can be a huge headache. It seems that every year involves dumping crazy amounts of money into a giant container of water in your backyard. It's a serious first-world problem. I used to love servicing my pool. At first it was sort of relaxing, skimming the surface of the bright blue water. Cleaning out the filter occasionally. Enjoying the sounds of filling the pool during a hot summer day. Then the water would turn a bright green after a rainstorm, or the filter would randomly clog. My attempts to fix this would usually involve dumping enormous amounts of chemicals into the pool, rendering it un-swimmable most of the time, only to have the problem resurface shortly thereafter. After dealing with this for a while, I decided that I would rather have someone else take care of these things. My last pool service company was one guy who really didn't do a good job. The pool was never clean, it seemed to always have problems, and there was always some "expense" that would pop up. I chalked it up to part of the cost of pool ownership. This continued for nearly 4 years. I now rent that house (and pool) to a great tenant, and when they started telling me about the lack of service from the previous company, I started to look around for a new service company. This is when I found Crystal Clear pools. After an initial consult from Mike, I was satisfied. He was able to not only explain the procedures (and why they were needed), but to also answer all the novice pool owner questions that I could throw at him. After hiring them to fix the horrible job of installing a new filter and pump that the last company had left me, I started using their service for the pool. My tenants are happier, my pocketbook is happier, and the pool is much happier with their service.
We have had our pool since 1990 and have been through a lot of pool services. They do really well at first until, it seems, they become confident that we are securely their customer. And then the service begins to slip, the repairs become more "necessary", the excuses mount up and next thing we know, we are "drowning" (sic) in our own pool! Through a process of elimination, we were finally referred to Misty and her company. She has now been with us for almost 2 years and we FINALLY found someone who is responsive to our needs (parties, etc.), honest about what absolutely needs to be done and what can wait (and we can trust him to care for things when we are not there), knowledgeable or knows where to get information if he doesn't know the answers (no BS!) and is responsible to follow a schedule, to call if there is a problem and to follow through on their word! What a novel idea...a professional!! We totally recommend Crystal clear pools. #1 pool service in spring tx
Fantastic! This was my second encounter with Crystal Clear Pools. I was referred to them by Jandy/Zodiac support for the equipment that operates my large in-ground "spool". Initially, I had lost connectivity between my pool equipment and the internet. Heather handled the scheduling and took great steps to understand the issue I was having. Jose, the supervisor, responded with a new link device and had me immediately back in operation. He continued to monitor my system remotely. The parts and labor were covered under the Zodiac warranty (a fantastic product in and of itself with great on line support). Following that, the flow sensor stopped working for the AquaPure device. Again, Heather and Jose to the rescue: Jose checked it out remotely and showed up with exactly the part that was needed, again under warranty.
Friendly, prompt, knowledgeable - I moved in to a home with a pool and needed help learning how to maintain the pool. Every pool service company and their brother wanted to service my pool, but I wanted to learn how to do it myself, and so I stumbled upon Crystal clear pools POOL SCHOOL!!! Brian came out and spent over an hour with me teaching me what to do in a way I could understand. What was more important, was that he wasn't trying to push services or products on me. I was so thrilled with his professionalism, demeanor and knowledge that we'll be using Crystal CLear for all our needs, except of course for the daily upkeep because I can do that myself now after Pool School!