09/23/2016C M C Chaparral Management
Not sure how Chaparral Management Company (CMC) managed to get 5 stars in some reviews. Likely a plant to skew the rating. This company is a typical HOA parasite. We get it that HOA's interests isn't for the homeowner's benefit but there is some expectation of value however low that may be. In the case of CMC there is no value added. All associations managed by this CMC need to kick them out and hire someone else. We live in Champions Woods and CMC's ghetto mentality clearly reflects their disconnect with their rate payers. We have low expectations and understand that if CMC is not brain dead, they will be designing rockets. However, even low expectations seem to be too much of a stretch. If most of us can afford to pay property and school taxes and HOA fees, what makes CMC think the occasional missed mowing equates to being negligent? That we're busy but we will pick up our wind blown waste cans despite the CMC agent's opposing view? That we understand CMC lacks common sense and its preference to constantly validate that premise. Is the notion of proposing better general maintenance and efficient watering devices for common areas to show fiduciary duty so alien? Is better customer relationship in lieu of sending justifiably petty violation notices as a pretense of job performance a harder thing to do? If CMC is so busy that answering the phone and returning a phone call is tedious, maybe it's time to amend the charter, impose a Service Level Agreement or get the HOA board to fire them? I could go on and on as CMC makes Comcast look like the genius of customer service.If you are reading this and you are a homeowner, rally and get your lazy HOA board to boot CMC. Change inevitably is good. Like they say: between the devil you know and devil you don't, pick the one you haven't seen before. If you are CMC, you need to understand you can change your business model. Strong arm tactics only work if you're running a prison camp. Maybe we need a twitter hash tag #ChaparralSucks. At least we can have some laughs for money we spend without getting value.