12/12/2015Kim Leng Chinese Restaurant
Stay away. If I could give zero I would not just for the quality of the food but for the horrible customer service received when they messed up our order and I had to call to try to get it fixed. I was cussed out, called crazy and psycho and hung up on. My wife was also called crazy and was told I needed to be committed. All because they sent the wrong soup then try to tell me they didn't have the soup and had told me when I ordered. But, they didn't tell me, in fact, they repeated my order back with the soup I had ordered. It's apparent that they didn't realise they ran out and just sent whatever. When I tried to get them to send a different soup they said no because they told us they didn't have the soup and sent two of the other soup I ordered. I then tried to get them to pick the food back up and refund but again they refused, sticking to their lie. The manager got on the line and verified my number and then hung up on me. I tried calling back but no answer and called on different phone and they answered. Apparently they were seeing my number on caller ID and not answering. When I got them back they guy at first acted like he didn't know who I was then when he acted like he just remembered he told me that no refunds and that I was a mother effer. I then informed him I at this point was reporting them to BBC and writing them up on the websites for their poor service. I was continued being cursed by the guy till I lost it. I was on speaker and my wife took the phone and was told I was crazy and psycho and needed to be commited and to come up to the restaurant and he would take care of me. She was also called crazy. When she finally hung up our only option was to eat the food which also was a mistake. The orange and general tso's chicken was actually good and crispy but the rice was dry and tasted a day old and the crab Rangoons were bland and tasted as if we were eating a spoonful of cream cheese out of the tub. No crab bits or chives or sweetness or anything to give it flavor. The egg drop soup was bland and had chunks of yolk mixed in with the egg whites. Subpar food and rude and horrible service made our 1st experience our last.
Here's the short version of the story, I ate at the restaurant on 10/26/13 and the waitress/cashier seemed uninterested in her job and refused to respond at our attempts at small talk while taking our orders and paying for our meal. We were not checked on nor did we receive any type of service during the meal (not even topping off our drinks), but the waitress/cashier asked after I paid if I left a tip on the table. Suprised at the boldness of this woman I said "Um, I don't think we did ... No we didn't". Well, she finally perked up as she told us to never return to the restaurant again. Moral of the story, if you eat here tip or face banishment forever more.
This is the worst restaurant we've ever eaten at. My wife, daughter, and I went into the restaurant on a Saturday night, there was nobody there (1st red flag). Then we ordered and had a sip of our waters, but they had a nasty bleachy taste, so we ordered iced tea and it tasted like chaulk (2nd red flag). At this point we were losing our appetite and tempted to get up and leave, but didn't want to be rude. My wife got the Chicken Lo Mein, and I got the Kung Pow Chicken. My chicken had a weird smell and was very bland. My wife's Lo Mein noodles were so dry and tasteless that they must have been days old and reheated. After my wife's third bite, she bit into something that was so sour and nasty that she said it tasted like vomit and had to spit it out. This was the first time that we ever took just a few bites of food, told the staff the food was terrible, still regretibly paid the bill, and left. After wasting $25 we still had to go somewhere else to eat. Would not recommend to say the least.