Ethan Allen Locations & Hours Near Southlake, TX -
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By: Tim M.
Bassett Furniture Direct
We bought a dining table and six chairs, and paid for a protective coating. Months later, the table began to develop spots on the table top (a product flaw in the protective coating according to Bassett employee. They sent someone out to inspect the table, and agreed to replace it. Over 10 weeks later, they sent a table with "finger marks" in the stain on the top, a condition worse than our first table. The district manager and store manager both said they would not put that table in their showroom., and agreed to replace again. That was July 24 2013. Just got a call from Carol at Bassett Southlake. They now say the second table with the fingerprints is fine in their opinion, and they will not replace it. They don't back their products, then they lie to you about fixing the problem. Bassett is a schlock outfit. So much for the $3,098.11 we spent on the piece of crap table. I strongly recommend you shop elsewhere.

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