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09/06/2013
By: cnl0324
Master Tech Service Corp
We've used this company a few times now, seeing as they are who are told we have to use for our home warranty. Dusty, is the tech we've dealt with two out if the three times and has been professional and thorough each trip out.The staff on the other hand, not even close. Elveina (I'm not sure how to even spell that name) but I was told that was the name of the woman that answered the phone. She scheduled my appointment for the hours of 2-5pm. Dusty said he'd be here closer to 3, so we left to run some errands down the road, only to be summoned back by Big El, whatever her name is at 12:48. She stated that the tech would be at our house at 1:45, therefore, we turned back around and waited.....and waited... Til 3:00, when I finally called and thankfully got another woman in the office whom advised me that Elveina or whatever the heck that thing's name is moved our appointment to 3-6 after having just notified me that he was en route! This complaint is not the last she will hear of this mistake. I have two small children with asthma and home sick from school with bronchitis on top of that. Health hazard, ma'am. Law suit waiting to happen.
04/20/2016
By: Tanci S.
Master Tech Service Corp
I had an issue with my ac not cooling and I called my home warranty company and they sent my work order request over the Master Tech. They called me quick for just putting in the request. They came out the next day because I was unavailable the day I put in the request. Alvin was awesome he made sure to explain the problem as well as showing me the issue on the unit and what it would take to get cold air. Thankfully it was just capacitor and the unit needed to be cleaned (which I was unaware of). He also let me know about this plan on maintaining the unit for a year so I signed up for it. Master Tech is AWESOME!!! I have already recommend them to co-workers, family, friends and strangers in passing. They are truly a pleasure to work with compared to others I have had in the past.
02/28/2017
By: Kitchel L.
Master Tech Service Corp
Me and my wife have resonantly had a lot of bad luck from health issues to our toilets and shower not working my warranty company had me call Master Tech Service Corp for help. I talked to Bethany at there office and she said they were booked for a week, When i told her why it was such an emergency she put a rush on our service. She seemed genuinely concerned and very willing to do what it took to get us an appointment booked. The fallowing day they had a technician sent to my house. Justin was a very kind young man fixed all my toilets and helped me make sure i had an additional appointment the next day for my shower. i am so incredibly great-full and really impressed by the customer service from this company. They really car about there customers.
02/10/2017
By: Betty J.
Master Tech Service Corp
May i just say i had an amazing experience with this company. The process to schedule my appointment was quick and easy and very helpful. The receptionist was extremely nice and even called me when the technician was on there way to my home. The tech that came to my house also did an amaizing job although he could not fix the issue on the first visit he was very honest and explained what the issue was and gave me a few options on what we could do to fix it. Justin also called the office in front of me to let them know that we needed to schedule a second visit to finish the job. I will definitely be using this company again for future issues.
09/26/2013
By: l.walters
Master Tech Service Corp
Master Tech came to my home yesterday afternoon after a pipe connected to my air conditioning broke. They were sent out through my home warranty company and were very fast, responding almost immediately after I placed my work order. The lady on the phone was great and Harold was very nice and knew exactly what he was doing. He took me right to the problem and showed my what happened and how he was going to fix it. I love when contractors take the time to explain what happened and why. He also wore bootys on his shoes when he entered my home. I will use this company again, even after my warranty expires.
12/28/2012
By: rachel7411
Master Tech Service Corp
My husband and I had a great experience with this company. We lost heat 2 days before Chrismas and had company coming in from out of town. We called and spoke to 2 different sweet girls who were trying to arrange things for us to be seen before the holidays. They were able to get us on the schedule the next day and fix the issue in about an hour. We were very pleased with them and will use them in the future if needed.
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08/11/2015
By: Patrick H.
Master Tech Service Corp
I will be referring Master Tech to anyone who needs help with their a/c unit. The ladies in the office were very understanding of how hot it was in my home and got me on the schedule as quickly as they could. Manny the technician that came out was very informative and got my a/c up and running quickly! If I ever need help with my a/c again I will be calling Master Tech back.
08/05/2013
By: paulproudy
Master Tech Service Corp
Master Tech was awesome! We had family in town and our air for all the bedrooms went out early Saturday morning. The company sent out Edward and he was so polite, knowledgeable, and explained all our issues in detail. I thought for sure that this good of service would of cost me an arm and a leg, but the prices were very reasonable. Great job guys!
05/05/2015
By: Miss O.
Master Tech Service Corp
They did the work, but the office person is AWFUL!!!! She puts you on hold for no reason and it is not pleasant feeling as she does EVERY time and we know that she is not that busy. She didn't work with me in scheduling well at all.They did the work but what lead up to the work was not a good experience, that is the lady that answers the phone.
01/08/2014
By: Gwendolyn F.
Master Tech Service Corp
They were great. Had family in for the holidays and my heater went out the day before everyone was coming in. Edward came the same day I called in ad fixed it within an hour. He also gave me some god advise on how to prevent it in the future and how to save some money on future utility bills. Great company. Will use them again if needed.
Tips & Advices
You can keep your air conditioner running efficiently with some preventative care measures. Shut off the power to your AC before cleaning it or performing any of these tasks:  clean your filter at least twice a year; remove leaves and twigs from cages; clean the fins with a garden hose or special spray, then use a butter knife to straighten any that are crooked; keep your yard clean so the fins won't get blocked; cover the unit up for winter; and make sure it's level or you run the risk of damaging the inner workings of the unit.
To clean your air conditioner drain, first shut off the power to your unit at both the thermostat and the breaker. Then remove the drain pan. If the pan is full of water, soak up the liquid with a few towels or rags or use a wet vacuum. You can use a solution of water and distilled vinegar, or substitute peroxide for the vinegar, to clean out the drain pipe. Let the pipe sit for a while in the solution and then put all the parts back in place. Once you start using your air conditioner on a regular basis, check it periodically to ensure condensation isn't building up.
If you happen to live in a hot and humid area of the country, drainage problems can occur with your unit since moisture can trap itself inside the system. Routine maintenance can cut down on drainage issues by cleaning out any mold or algae from blocking the drain. If you notice moldy smells whenever you turn the thermostat down, check on your system.
If you notice your system is acting inconsistently, the sensor is most likely out of place. Turn off the unit and reach behind its control panel while carefully bending the sensor back into place near the evaporative coil.
Find out where the noises are coming from. A banging or clanking sound could be due to a loose part. If you hear a hissing sound, it's most likely because of a refrigerant leak and you should contact an HVAC technician as soon as possible.

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