Best 30 Beauty Supply in Southfield, MI with Reviews - YP.com
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11/29/2015
By: Gemela B.
Lee Beauty Supply
I have been a customer of the Lee beauty supply on Southfield road for many years. They have great products and wide selection of products. However over this thanksgiving weekend I went to buy some hicks edge control gel. The edge control gel is held behind the counter and you have to make a request for the gel. The associate sold me the gel and went on my day. That night my friend was able to style my hair and informed me that the hicks edge control gel was not good and that I should return it. The receipt from this Lee beauty says that products cannot be returned but may be exchanged. So the next day I returned to Lee beauty to return the edge control gel. When the associate opened the edge control gel he said it had been used. I said I had not used it. The associate pointed out some where in the gel where the gel had been smoothed over. I said I did not use the gel he began to repeatedly tell me that I had used the gel. I pointed out that the associate from yesterday did open the gel to show me the product so how does he know that the gel was not sold that way. He proceeds to tell me that I am lying. As a loyal customer I become very upset that the customer is not right and that an associate is calling the customer a liar!! This is by far the most unacceptable customer service I have ever received. I will no longer be returning to this Lee beauty supply EVER again! And I will proceed to let my friends and family know as well. I do not have the name of the associate but I know that the one who provided poor customer service was a male. I think that something needs to be done in their training as to how they handle their customers.

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