Orthodontic Associates in South Portland, ME with Reviews - YP.com

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08/07/2014
By: Paul K.
Gentle Dental
I was new to the So. Portland area and looking for a dentist. I found an ad in a phone book that said new customers got a free exam and x-rays, so I called for an appointment. The ad didn't claim to be a coupon, but the receptionist said it was and that only I could use it and not my wife. This was the first tip that these guys weren't totally on the up and up.Anyway, I went to the appointment and got a thorough set of x-rays and checkup. The hygienist was nice and all was professional, which is why I give this review 2 stars instead of 1. I agree with those who say these guys do good work -- I'm sure they do.So why the 2 star review then? Well, my "numbers" for receding gums were pretty good (I'm 54). The hygienist said 1-3 was good and I had nothing worse than a 4 and only a few of those. In the past I'd had some 5s so I thought that was good news.So, I just figured I would get a regular cleaning as I had no other issues. But the hygienist wanted to do something called "full mouth debridement" which is apparently only necessary in cases of severe tartar buildup and gum inflammation, which I didn't have even by the hygienist's own account. It's also a fairly painful and quite pricy procedure ($385 + $100 followup one month later). I listened patiently and, long story short, said I just wanted a regular cleaning. She immediately started talking about lawsuits and said that if she did what I asked and I got periodontal disease that I would sue her and blah, blah, blah.Later, my wife called to follow up and the receptionist immediately went to the same position of saying they were protecting themselves against lawsuits. My wife said I would be happy to sign a waiver as some other dentist's use, but they wouldn't have it. They were simply going to refuse service unless I did what they wanted to do.I'm not saying that these guys use the "free coupon" thing as a trick and then try to make up for it by suggesting more work than people need. What I am saying is that if you go to these guys and ever decide you want to do something other than what they recommend, possibly as advised by another dentist, they will drop you as a patient and leave you high and dry.For example, what if they wanted to give you a root canal and crown and you decided you would rather just pull the tooth and have done with it (something like this happened to me once). These guys would tell you to take your raging toothache and go find another dentist on the spot. If they should be sued for anything, it would be that!FOLLOWUP: I just had a checkup from another dentist today who was aghast at the Gentle Dental recommendation. He agreed that I had minimal tartar buildup and no gum inflammation and that a normal cleaning was more than sufficient. I would say more about his views on "corporate" dentistry, but I'll leave it at that!
01/06/2016
By: Stacey L.
Gentle Dental
Hello! I have been a patient at Gentle Dental for over a year now. I wanted to leave a review to let everyone know just how amazing and helpful all the staff members have been to me. Dr. Kim is so wonderful and truly caring. The assistants greet you with a smile and are all very kind and polite. I had severe dental anxiety and now, since I have been a patient here for so long, I don't worry about coming to the dentist anymore. They are all almost like family! They stay true to their name, very gentle. And lastly, the face of the office-the front desk. They helped me understand my insurance and gave me estimates at the beginning of my appointment every visit so I am never bombarded with a hefty bill. Brandy breaks it down for me, step by step. Brandy, the office manager, is beyond professional and delightful-always greets me with a smile :) That is why I was so surprised to see the comment listed below. Just remember folks, there is always two sides to every story. I have several friends that attend this practice and I have never heard a bad word about the staff or the doctors. I would highly recommend this office, you'll come to love it just as much as I have!
10/20/2013
By: hannah1974
Gentle Dental
I'm shocked reading some negatives reviews below.. I've been to this office quite a few times for 2 regular cleanings, 1 deep cleaning, 8 large fillings (some were new but some were more than 10 years old and needed to be replaced), and a crown. Dr. Hwang is simply amazing! Everything feels and looks great! Talking about crowns, they have this unbelievable high tech machine that makes your crowns right there in the office in front of your eyes - very cool to watch :)That's being said, every single time I was satisfied with the service I received and everyone in the office was very pleasant and professional. I have another crown to finish and have my appointment already scheduled with no any hesitation.. I guess you cannot always please everyone, but still can't believe someone actually had such negative experience with this office. Would absolutely recommend this place to all my friends!
11/24/2015
By: Katrina F.
Gentle Dental
I'm very impressed!! Today was my first time going to the dentist in about 4 years. I was very anxious about going but luckily I came across Gentle Dental. The front receptionists were so warm and welcoming. They helped answer all my questions regarding my insurance and helped me to better understand my coverage. My hygienist was very bubbly and friendly. She made me feel comfortable and more at ease about being at the dentist. Dr. Kim was the most gentle doctor I've ever encountered, I will say they definitely live up to their name! She explained what needed to be done for my treatment and answered all my questions thoroughly. I will be referring all my friends and family to this office! I can actually say that I like going to the dentist now. :)
03/30/2017
By: Beverly C.
Gentle Dental
I had not made a dental appointment for over 2 years before contacting Gentle Dentalas I always had a negative experience. This dental practice is superb. The Dr. and tech have wonderful communication during the procedures, there is laughter and the inter-personal dynamics in the office are unbelievable. I will never go to another dental practice as I've had two procedures and have felt no pain. They are truly a first-class, customer oriented business!
05/14/2014
By: Caitlin B.
Gentle Dental
I haven't been so the dentist in years do to a bad experience. I did a lot of research and found Gentle Dental. So glad I did! The receptionist was very friendly and helpful! The hygienist was very knowledgeable. Way more than any other one I have seen. Dr Kim was very nice and really made me feel comfortable. I feel very confident that I will be in great hands! Anyone with any type of dental anxiety should really look into this place its amazing!
09/12/2013
By: parkerchris
Mijung Kim, Other
This dental office can get busy - I think it is because they give discounts to those who otherwise might not be able to afford dental care. But I found Dr. Hwang friendly, courteous and attentive. He answered all my questions and took the time I needed without making me feel rushed. He is often booked ahead but there are other dentists available if you can't get an appointment with him as soon as you would like. I would definitely see him again!
08/11/2014
By: Justin H.
Gentle Dental
Wow. I surprised that there aren't more reviews here. Dr Hwang has been my dentist for 4 years. It's been hard for me to find a dentist I liked. Now that I've found one, I don't intend to change. Dr Hwang takes special pride in doing quality work and it shows. Plus his staff are some of the nicest people you will ever meet.
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12/11/2015
By: Todd A.
Maine Orthodontics
Doctor explained things in greater detail on the phone. We are happy with the updated service they provided.
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12/11/2015
By: Todd A.
Stegemann & Shuman Orthodontic
The Dentist explained things in more detail on the phone.. We are happy with the updated service. Thank you!
Tips & Advices
While going to the orthodontist can be difficult, sometimes it's necessary. If you are concerned about tooth alignment, feel your jaw shift, or are experiencing problems like difficulty chewing or grinding your teeth, it's time to see an orthodontist.
There are generally three types of braces patients can be fitted for at the orthodontist:
  • The more traditional option, bands, wrap around most of a patient's tooth.
  • Brackets are the most popular, applied directly to the tooth in metal or plastic form.
  • Lingual braces are brackets attached to the back of teeth.
People of all ages can wear braces to straighten their teeth, but it is most common to be fitted for these adjustments between the ages of 10 and 14. This is the time when teeth are better able to be straightened because the head and mouth are still developing.
The American Board of Orthodontics recommends finding a dental specialist that is board-certified, offers free or reduced-price consultations, and displays qualities such as trustworthiness, ability to communicate effectively, and attentiveness.
Orthodontists must complete a four-year undergraduate program to gain admission to dental school. After earning a Doctor of Dental Science degree at an accredited four-year dental program, students must then either complete a post-degree training program or one to two years residency in orthodontics. Then they need to earn a state license in order to practice. Certain states also require board certification.

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