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09/18/2013
By: vtmetsfan
Shearer Acura
My dealership experience at Shearer Acura has been nothing short of spectacular! The entire process, from my initial visit to explore and test drive some cars, to the negotiation process, to the delivery of my new car, to post sale follow up has been a very satisfying journey. The business philosophy at Shearer Acura, and their attention to the customer's need, is on par with the brand name and reputation that Acura holds.Robert Ross, the Acura Brand Specialist I worked directly with, is a terrific asset to the dealership. Shearer Acura should be privileged to have someone who is professional and provides excellent customer service. Also, Larry Michael, Bob Scheck and Sales Manager Mark Benoit were a pleasure to deal with as well. If there is a common denominator with these gentlemen mentioned, it is their commitment to customer satisfaction, and their drive to be the best dealership in the Burlington area.I went into the negotiation process with a clear target on the sale price. When Robert Ross mentioned that he will come in with an aggressive price, I thought to myself, "This is Vermont. How aggressive can it possibly be?" Much to my chagrin, his price was right on target. Since I was there to negotiate anyway, we went back and forth a few times, and concluded with a price that I was extremely satisfied with (not to mention some much needed accessories that were thrown into the deal). And the best part, it only took about 40 minutes to close the deal. Overall, the negotiation process was truly painless, and there was no pressure from Robert to accept an offer or to commit in buying. Once we exchanged a literal and proverbial handshake to seal the deal, I was off on my merry way. No collateral, no deposit required... just a proverbial handshake. Robert Ross took care of the rest. He is a consummate professional.The next day, I took delivery of the car. There was no need for waiting around at the dealership. Robert set up an appointment, and all that was required on my end was signing financial documents. Speaking of which, there was no pressure from the finance manager to buy extended warranties or paint protection products. Before Robert sent me off with my new car, he explained everything I needed to know about the car, including some key technological features. He even hung around to ensure that my cellphone was properly paired to the car. I spent about 45 minutes at the dealership before I drove my new car home.This was my fifth time dealing with a car purchase. The car buying experience with Shearer Acura was by far, the most pleasant, stress free, and rewarding experience to date. I would not hesitate to buy another car from Shearer Acura, just to get a taste of the dealership experience again.As for post sales follow up, Robert Ross has done an admirable job to keep me assured. As a new car owner, there are undoubtedly streams of questions and curiosities. And believe me, I had many. Robert has addressed all of my concerns with a great deal of patience.
05/24/2012
By: brooke.crosier
Shearer Acura
I feel like I'm in the twilight zone here--Did not end up buying a car from this dealership, although I was close. I had a nice salesman and found a car I really liked. My credit is iffy (lots of student loans), so I got financing through my local bank. My loan officer was the person who pointed out to me that the '06 Rabbit I was about to purchase was nearly 2k over book value. When I brought this to the attention of the dealership they said they would not reduce the price, and that used cars are basically worth what people will pay for them. Instead, I purchased a '07 Jetta from Noyes VW in Keene NH for nearly 2k below book value. Cars may be worth what people pay for them, but I wasn't going to jeopardize my credit buying a car with an inflated value. Very happy with my Jetta and the Keene dealership. I will be bringing the Jetta for Burlington for service, hopefully that will work out well.
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10/16/2015
By: Wendy B.
Midas
Today was the first time I ever went to Midas. I was met by Larry Michael the service manager the moment I walked in the door. I explained what I needed and Larry had a mechanic check it out. I was given an estimate of the work that was way over my head but Larry worked with me, got me a Midas credit card and arranged things so that everything I needed to pass inspection was completed within my price range. They even took me shopping while I waited for my car to be done. Everyone I dealt with was just awesome. The South Burlington office has top notch employees. Today was my first visit but I have now found the place I will always go to for everything. Thanks to Larry and all of the South Burlington staff for a wonderful experience.
06/03/2014
By: Wade54711@hotmail.com R.
Audi South Burlington
I was very impressed with the Sales Manager. I spent thirty minutes on the phone with him and bought my new Audi at the conclusion of the conversation. I received what I consider to be a fair price for my trade-in and a fair price for the new auto. They were extremely knowledgeable and helpful when I picked the new Audi up a few days later. All in all buying the car was an easy experience handled in a most professional manner. I would buy another car from them in a minute and will recommend them and the dealership to my friends.
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01/01/2017
By: Jessica H.
B & C Auto Works
They were great! I got into a fender bender and Chris (the owner) was great about everything from handling the insurance company to saving me some money. He had my car fixed in a week - and it was over a holiday weekend! He was quick with communication, quick with service, everything. He comes off a little harsh at first, but I loved his straightforward, no bullshit attitude. I would highly recommend them for any car maintenance.
01/29/2015
By: Alyssa K.
Shearer Chevrolet Buick GMC Cadillac
I purchased my Chevy Cruze from Shearer Chevrolet a few months ago, and it needed some work today. Stacy, Peter, and Dan went above and beyond, providing me with an excellent customer service experience. Thank you so much and I will gladly recommend others to Shearer. Thanks again!
11/24/2015
By: Xcxzc D.
Freedom Nissan
I have had the best ever experience with Freedom Nissan. I worked with Tim Alvira and Mort Shapiro. Those guys are in the right place. They do their job perfectly and treat their clients as VIP. I'm happy with my new Nissan Rouge and definitely gonna come back for another car.
06/04/2014
By: Harry Y.
Audi South Burlington
Excellent experience from beginning to end, from the minute I walked in they were very friendly, helpful and accommodating. At the time of purchase, the paperwork was handled efficiently and we were off and running. We couldn't have asked for a better experience.
11/07/2011
By: queencoastal
Shearer Acura
One of the most honest dealerships I have ever been to. The sales men there were very informative, and very helpful with finding a car for me. However, unlike most salesmen, these guys weren't pushy at all, and they listened to what I wanted to explain to them.
12/15/2011
By: cactus2.jackie8
Midas
I had an awesome experience with the guys at the Midas a few weeks ago. The mechanics did all they could to help and work with me to make sure I could afford the work that needed to be done to my car. Big thanks guys, I’ll definitely recommend you all.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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