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09/20/2015
By: Paul W.
PetSmart
The worst. I have been shopping at this PetSmart for years and this was the end. A very ill-tempered clerk named Vanessa had been rude to me several times over the past few weekend visits. Seemed almost like it was a personal thing. This was the last time. My (leashed) Lab puppy started to bark at a parrot in a glass cage. The parrot didn't seem to mind, and was even pecking the glass at eye-level with the dog. The kids surrounding her were enjoying at the scene and petting her. Overall nothing special, until Vanessa yelled at me from 30 feet away in front of about 20 customers to have the dog stop barking.Flat out rude and embarrassing. I went home and looked up PetSmart to complain. I was surprised to find HUNDREDS of complaints leveled at PetSmart. Wow…what a customer service record. I won't bother pursuing it…. I will just take the $1,200/yr I spend at that store and go elsewhere.… and somebody ought to train Vanessa ASAP that barking at customers really doesn't work.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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