11/04/2016Clark Information Systems
Do not sign a contract with CIS, if you want a professional company and courteous employees. Also, there is no after hours support available, and even when you do speak to someone, they will blame your equipment. I urge anyone who has a contract with CIS and have similar complaints, to submit their complaint with the BBB.
02/07/2016Clark Information Systems
Same as the other review from three years ago!! Wish I had seen it before I got sucked into 3-year contract. "Go somewhere else... ANY where". .service has been terrible the entire time, and only getting worse. Peak time you are lucky to access internet on one device. Forget streaming. While employees are always nice the owner of the company says its our equipment. (Even when I Ethernet plugged ONE device straight to their modem no router involved!!) NEVER been any where NEAR the connection we are paying. My average speed is less than 2, usually around 1.5... And as of late, we've been lucky if the service works at all, especially in the mornings or at night during "peak hours". As other guy said, through all of this employees friendly but the owner is not only rude, but very stubbornly insists "it's your problem". Steer clear of this waste of money useless isp especially given 3 year contract go with any other you can find!!!
11/21/2012Clark Information Systems
Go somewhere else... ANY where else. Had service for about 18 months and quite frankly, it's been terrible the entire time, and only getting worse as of late. Was initially installed pointed straight at a tree, resulting in poor signal and intermitant service. Several calls resulted in the original tech (who was at least friendly, I should point out) coming back and, when she couldn't figure it out, the owner of the company basically blamed us and/or our equipment. Finally reinstalled it myself to clear the tree, and the speed and reliability improved. But, it has NEVER been any where NEAR the 6M connection we are paying $90 a month for. On a good day, I MIGHT get 3.5M, my average speed is less than 2, usually around 1.5... the same speed I could get through CenturyLink for $20 a month. And as of late, we've been lucky if the service works at all, especially in the mornings or at night during "peak hours". This is with 3 bars of signal strength, with the 4th on an off according to their own antenna's meter, which leads me to believe it's not an issue on my end/at my house. And through all of this, calls to the company have resulted in employees who, while being friendly, weren't particularly helpful, eventually leading to speaking with the owner who is not only rude, but very stubbornly insists "it's your problem". Steer clear of this crap, especially given the 3 year contract... go with the other guys (Wi-Power, I think?) if you have to have this type of ISP.