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09/03/2014
By: Dokk B.
PetSmart
The associates here are rude at best, they've insult customers on the floor, act like they have better things to do than be at work doing their jobs, and actively talk about other associates behind their backs. They often group up and talk about whatever to the point it almost seems rude to approach them and ask for help. I've bought fish here and they all ended up with ick or simply dead. They also profile customers looking to purchase small animals or reptiles. Overall, a disgrace to what's supposed to be a trustworthy representative of a corporate establishment. The only redeeming quality to this store is the grooming center. The associates inside are always happy to help, friendly, and have always been very helpful.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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