Horrible stay, no customer service, had to call the police. 4/8/17- 4/9/17 my husband and my family stayed at this hotel for a weekend gathering. 5 rooms were booked in advanced and each of us paid for our rooms and was given our room key. Well our keys stopped working for my husband and I at 4:00 am when we returned from an outing. So since we couldn't gain access to our room we took the issue to the front desk clerk, the clerk informed us our room number shows vacant and there is nothing he could possibly do for us. I explained many times we were checked in 4/8 a little before 5 pm and we have proof of purchase for that room, and as well our belongings are in the room along with any necessary identification. This rep continued to state he can not do anything to help us since he didn't check us in. So we asked how do we go about getting our things out since he isn't willing to let's us stay in that room. This rep told us he couldn't give us our things and we would basically have to wait for someone else to help us at check out time. At this point we're outraged and we called other members of our family staying at the hotel for help. After many attempts with this rep no solution to resolve the issue and it escalated. I asked the rep to show sometime type of empathy for us and the situation and to please allow us to stay there, advised him again we can show whatever proof he needed that we belong there. He would not help us he insisted that this matter was someone else's fault and he could not fix it at all and he would not give us our things. We called the police because we felt this hotel has taken our money and kicked us out a room we've paid for and is holding our personal possessions. Thankful for the Shreveport police we were able to help us get our things however we never got a room to sleep in we ended up sleeping on the floor of a family members room.
The most disgusting place I've ever had to lay my head. The lady at the front desk was very friendly, but once we got past the front desk we were hit with the smell of marijuana on every floor, we know because the elevator was broken. The hallways were filthy and the floors sticky. We got to our room and there were dead roaches behind the glass of the pictures hanging on the wall. There was only 4 channels on the TV.The air conditioning wasn't working so I asked my daughter to wet a rag with cold water and when she did the sink cracked like an egg!!! There was a huge hole in it. I asked for another to where there was a couple arguing during the night, the man threatened to shoot the hotel up and this went on all night long. I went to Waffle House and as soon as I opened the container the roaches came out looking for their plate. I will never, ever ever, stay another night in that place and wouldn't suggest anyone else to either. I don't care how cheap it is it's not worth it.
This was not four star quality, but I was only looking for a place to sleep and relax after being in meetings all day. And sleep I did. The a/c was exactly as I needed, and I do like the firmness of the mattress I slept on, and that very well. More importantly, the staff were very helpful, courteous, competent, and personable. I had a couple of problems that they handled with professional promptness and courtesy. There were not functionaries, but people who displayed the care of what one expects from the industry. The room was quite spacious, and though some complained about the shower nozzle being placed too low, it still delivered immediate hot water. The only negative I can express is the fact that the coffee pot didn't work at all, but for me that was okay. I'm spoiled on coffee and hate hotel coffee anyway, so I didn't seek to get it replaced. Three days of staying in the room was very pleasant. I recommend it, if you are just looking for sleep and rest.