Holiday Inn Express Locations & Hours Near Shepherdsville, KY -

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By: Nolanna C.
Motel 6 Shepherdsville Ky
HORRIBLE Customer service by the GM Blake! We checked in at close to 7 am (he tried to say we checked in at 11:59 but that was when the room was charged- someone called us so we could pay over the phone) after a long drive from KS and we asked for checkout out 12 noon instead of 11:00. He gave us until 11:30 but then called us back and asked if we would be able to make that work. I thought he was calling to extend grace but NO he was just calling to waste my time...harassment. I will never try this chain again because of his rude attitude. He talked to me the whole time from behind a desk located about 6 feet from the check-in counter!!! Never even stood up! He needs training in customer service before he runs that owber's business in the ground!!
By: alex1443wall
Best Western Plus South
For the room, the rate was good. The rooms are overall very clean. Certainly a nice hotel to stay at and worth checking out.

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