Several months ago, I made a reservation to board my cat with Misty Pines for my wedding and honeymoon. As with all animal boarding facilities, vet records were required prior to boarding. On 8/14, two weeks prior to my cat's reservation, I called my veterinarian and requested that they fax my cat's records over to Misty Pines and they were sent over that afternoon. On 8/17, a full 11 days before my cat's arrival, I called Misty Pines to confirm my cat's reservation and ensure that they were in possession of the vet records and that everything was in order for my cat's stay. I was told that Misty Pines had indeed received my cat's vet records, and the reservation was confirmed. On 8/28, the date of my wedding rehearsal, I took my cat to be dropped off at Misty Pines. The woman at the front desk pulled up the reservation on the computer and said they were unable to board my cat. I asked what the problem was - I had confirmed the reservation and they were in possession of all necessary records. The woman proceeded to inform me that they had noted in my cat's vet records that he had previously taken an antibiotic. My cat gets the occasional upper respiratory infection maybe once or twice a year. He was not currently sick nor was he on any medication at the time. Still, she said they were unable to board my cat. There I stood, with a mere couple of hours until my wedding rehearsal and plans to honeymoon out of the country. If the facility was unable to board him, that's fine. The issue at hand, however, and ultimate failure on their part, is the complete lack of notice I received. Why, when the vet records were received on 8/14, did Misty Pines not call me and tell me they would be unable to board my cat until I stood there in person on 8/28? Why, when I called on 8/17, did Misty Pines not ask me any questions about his previous medical history if this was a concern? Why was it only when I showed up to drop him off that I was told a "note" was left in his record to "ask the owner" about his prior history? Had it not been for our family stepping up and caring for our cat, the potential for loss of invested money for our honeymoon would have been staggering. I'd also like to note that my cat has boarded at two very wonderful facilities in the past, facilities that received the very same vet records with the same diagnoses that Misty Pines received, and they never once questioned it. In fact, quite the opposite. They always called us prior to boarding to confirm our reservation. Misty Pines could learn something from these other boarding facilities. Whoever is in charge of their risk management should look closer at the policies in place to mitigate possible future financial responsibility due to their negligence. They should be appalled at their lack of due diligence and utter failure to inform the customer of the concerns that ultimately resulted in their inability to board our pet.