I called about a 2007 X5. More curious than anything because I had never driven one but was in love with the shape. Zack answered the phone and my first impressions were extremely skeptical; independent dealership, “we take good care of our cars”, “we do right by the customer” and more. A lot of big promises that I have heard from other dealers before and have always been unpleasantly surprised to find are untrue. Upon arriving at the dealership, there is a very large show room and a lot of inventory. Zack was with a customer and passed me onto James because they are not commissioned sales people. Not commissioned? - now that I like. James was very knowledgeable about all the packages, features and quirks about the X5. He was even able to give me a detailed break down of the differences between the X5, Q7 and ML. I was really impressed by his knowledge and pointing out things I hadn’t considered. When I wanted to test drive the car he took my info and just gave me the keys. I wasn't sure about the size of the trunk and had previously been thinking about a Q7. James not only gave me freedom to test drive the X5 but had a Q7 pulled up and ready when I returned for a side by side comparison. This was a lot of running around for him for me when I had clearly said I was just looking. When I compared the two cars side by side, he was right about all the quirks particular to my situation and the X5 was a clear winner. There was absolutely no pressure to buy anything but we sat down to look at some pricing anyway. I was blown away by how open both he and Zack were about everything. There are no managers (the worst types of human beings) or finance guys so all the decision-making was with these guys. They actually printed out a rate sheet from the bank and showed me the rates available to me without increasing them. When it came to my trade in they allowed me to remove my customized parts and gave me a very fair price. It was the tax advantage that James shared with me which ultimately sealed the deal. I had originally gone down there to just look but the excellent customer services, knowledge, honesty and great deal got me a new car ☺My story and great experience would have ended there. HOWEVER, after buying the car as-is with no warranty, I drove it to Mt. Baker ski lodge for a family trip with my kids. Upon arriving at the lodge the X5 started leaking coolant violently and before I new it the car was ready to overheat. $!@$ was my reaction. I knew that the dealership would give me the standard “as-is” disclaimer. I was stuck on a mountaintop with a broken down car, kids, miles from home and no warranty. I thought I would call Elliott Bay just in case, even though I knew what to expect. To my surprise, these guys not only took care of the parts and labor to fix the coolant tank but covered the several hundred dollar tow from Mt baker back a 128 miles to Seattle. I was blown away. They even gave as another x5 as a loaner and sent the car back to have another inspection performed on it just incase anything else was wrong. My experience James, Zack, Spencer, Adam, Dan and Elliott Bay has been nothing short of spectacular and I would thoroughly recommend them!
First let me tell you I’m no novice to car shopping or financing. I have bought many, many, many cars from dealerships since I was 16 years old prior to us moving to Washington. It was time for a new vehicle so my wife and I were in the market for a late model BMW 750Li and had been searching for quite some time. We first went to a local Puyallup dealer “Tent Sale” just to look and they (in the typical car lot sales pressure fashion) did everything they could to “put me into” everything they felt they could sell me, just because they did not have the car we wanted to buy. A real waste of time! The search went on…. FORTUNATLEY, we met Zac & Rob at ELLIOTT BAY AUTO BROKERS in Seattle, Wa. We were amazed at their inventory of fine automobiles all in excellent condition, super clean, with low miles and best of all at Amazing Prices too! The sales experience was relaxed, pleasurable and totally pressure free. Their financing was easy, lightning fast and what a Great Rate! And the owner Jim, well you couldn’t meet a nicer guy that knows his business and really cares about his customers. I wouldn’t be surprised if a good number of Elliott Bay’s business is from return customers. As busy business professionals we will certainly be back on our next vehicle purchase. Thanks’ again Jim, Rob, Zac & everyone at ELLIOTT BAY AUTO BROKERS for making or recent vehicle purchase an absolute “BEST IN CLASS” automobile shopping experience!
Dr. Bosher is simply the best of the best! There is not enough room here to list the incredible things he has done for my family. When my small child had defective enamel and another dentist doubted his six-year molars could even be saved, Dr. Bosher implemented a "temporary" solution that has held for over seven years, and is likely to last until the teeth are old enough to be crowned. The same child was misdiagnosed by an orthodontist. Dr. Bosher procured us a second opinion that saved him years of painful, expensive, and unnecessary treatment. Another child broke a tooth in an accident and was told a crown was its only hope. Dr. Bosher saved the tooth with a difficult filling that other dentists would not attempt. And he has provided excellent care for me through several crowns, root canals, and other major dental work. His techology is state of the art, his knowledge is cutting edge, his staff are friendly and compassionate, and his technique is brilliant. As long as he is in practice, I will never go anywhere else.
"I wanted to write a quick note to once again say thank you for your fabulous customer service,After the backup problems in the bathtubs, unbeknownst to us you came back out and camera-snaked all the way out(about 140 feet) to under the street and found roots growing in old terracotta clay pipe. You then called me with yourfindings, which I reported to the City. After speaking with the City, they requested that you call them to confirm yourfindings (they wouldn't take my word for it - imagine that). According to the City, not all plumbers are willing to put theirlicense on the line by going on record with the City. You didn't hesitate to call them, and you even spoke to the Cityworker who went out to the site (George).As a result of your actions, I just found out from the City that they have called out a mark up and plan to make the repairssometime early next week. I about fell off my chair. Can I just say Wooohooo!!! Thank you so much.Everyone we've worked your commitment to customer service shines through."
I went to CB Credit King to shop for a Truck , & i found that they have this 2005 GMC Sierra w/c was really in top & excellent condition ,& I met this guy , Mike who helped to test drive the Truck & I was satisfied with the excellent customer service they showed to me & I was introduced to their Boss Kirk , who was so being accomodating & helped all the way through the whole process by helping me getting the right terms & conditions in order for me to acquire the Truck that I want . And I was very satisfied with all helped I got , so I like to thanks all the guys like Mike , Gerald & their Boss Kirk the Very good job they have done in helping me to buy the truck . Thanks , Guys , Good Job ! I will introduced this dealership to all my friends in the future when it comes to satisfied Car buying experience.. Gerry Sicat
I ALWAYS have my vehicles serviced at Lake City Auto Care! I have been taking my cars here for years and am extremely satisfied with the customer service, prices, quality of work, professionalism, and communication. I am a single mother and have had MANY difficulties in the past with an issue of dishonesty when dealing with mechanics. From the very first time I had worked performed at Lake City Auto Care, I was always treated fairly and that is why I continue to take my business there. I have even had them rebuild an engine for me and when I was ready to sell that car, they offered to talk to any perspective buyer with questions. This was above and over the call of duty!!
Took my '63 Porsche in for a clutch job. Mark Akers gave me an estimate, and they came in right as promised. Also asked for a check of the brakes. Very, very glad I did. They found a dislocated brake lining up front and two leaking cylinders in the rear. And while they were pulling the engine for the clutch, they noticed a cracked fuel line from the body to the engine. Everything was done for the prices they projected, the car runs great, and they may have saved me big trouble by efficiently fixing things they knew to look for. I'm a big fan of good brakes and avoiding engine fires. Also a big fan of Aker's shop. Nice people. Treated me fairly. Really know 356s. Thanks.
I filled out an online application, thinking I would never really hear back from any one. just a couple hours, a very charming gentleman called me back. Eric, asked me if I was still interested in the 2008 Ford Escape I had applied for. I told him I was currently at another dealership and would have to get back to him. Even after that, he was so polite. Asked me what I was looking for and how much I wanted to pay and a couple other questions. Next thing I know, I get a text saying he can MAKE THAT HAPPEN!!! And, he did! I got exactly what I wanted and what I wanted to pay for it! In just a few hours, I was driving away in my new truck! I could not be happier!!!!