10/30/2017First National Fleet & Lease
My husband and I bought a car from National Fleet back in February 2010. Our experience was much less than positive. When we took it to a local Kia dealer for an inspection to see what it needed, they laughed at us and told us we shouldn't have bought the car. A few months ago, we went back to that same Kia dealer for a key replacement, and the guy who helped us said that National Fleet was great. He said they always bring their cars in after a trade-in and make sure they are in good condition for sale. We were a bit puzzled by this considering our bad experience with them. Recently, the new owner of National Fleet contacted me, asking if he could do something to improve our opinion of his business. Neither of us was convinced that he would really make up for our prior experience. We were quite mistaken. Just today, my husband took the car in, and talked to JR (the new owner) for a while. He and his staff worked hard to turn what had been a bad experience before the new ownership into a positive one. It's clear to both of us that he wasn't just doing the bare minimum to placate us; he really went above and beyond to make sure we were satisfied as customers. We are both convinced that we will go to National Fleet first the next time we are looking for a car to buy, and now I feel confident recommending them to anyone.