The original manager at the new St. Robert, Missouri PetSense had good customer service skills. The new manager, as of October of this year, 2017, is rude and condescending with very poor customer service skills. I spoke to one young employee about dog food there who was very opinionated about dog food brands, and thought she knew which ones had higher and lower protein contents, but didn't know how to calculate the actual protein content of a food. She thought it was the percentage listed in the guaranteed analysis. I don't expect store employees to be knowledgable about pet nutrition, but they should be very careful about dispensing advice and information, as this may constitute practicing veterinary medicine without a license. I have tried to get in touch with the corporate office via their contact form on the company website, and via telephone, but no one has responded. When I call the number listed here on Yellow Pages, the call is consistently answered by an automated messaging system, and when I select various options for routing the call, it's cut off.
I am so disappointed with the unfair, unjust customer service we received today. I feel so taken advantage of from See Spot Shop and truly question their ethics as a business. We called prior to taking our dog here and they quoted us $65, which we felt was fair and for us was worth the extra $15 that we'd pay at PetSmart to not have our dog sit in a cage for 4 hours. They called us about 1-2 hours after dropping her off and said that she would require "extra brushing" and that they were going to charge $1 a minute to brush her or they were going to shave her. We are totally against shaving our dog and truly felt backed into a corner and like we had no choice but to agree to it. They stated it would be $40 additional. While we were very unhappy about spending $105 to have our dog groomed, we'd rather pay the $40 extra than have our dog shaved. 4 hours went by and no one had called us to let us know she was done. I then drove to the store and asked if she was ready and was told it would be 10 more minutes. Although I'm wondering why no one called to let us know that, I don't worry about it, They then tell me that it will be $130 because "the brushing took longer than expected" and "they brushed her for over 60 minutes". Oh, and the Shampoo & Conditioner are an extra $5. Something they also did not disclose to us. I felt so trapped and like we were completely taken advantage of. Brushing is of course subjective and we just had our dog groomed 4 weeks ago and she was not in poor shape at all. The manager then went on to share that "she was surprised I decided to not have my dog shaved as it is very painful for the dog to be brushed" insinuating that I was an unfit to take care of my dog! This place truly is the reason why so many small boutique groomers have a bad reputation; they ruin it for all of the great ones. Do not go here! This is a terrible business that makes their money of scamming hard working people!