08/14/2017Texas Corral Corporate Office
On Friday Aug 11, 2017 our party of 12 decided to visit your establishment, in Martinsville Indiana , after the football game at the high school. The restaurant was not busy at all . We waited 30 min for them to get us a table ready. Once seated the waitress slammed the baskets of rolls around the table when we asked for plates to put our rolls on we received a lot of arrogance .The guys in our party asked about peanuts the waitress made up excuses as to why they were only served at the bar. She brought the buckets to the table and once again she slammed them on the table . ( the peanuts were stale ) when she came back 30 min later to take our food order she only asked one person if they wanted apps, other people in our party would have ordered something .The waitress was rude and very short with us . After we placed our food order we also needed another round of drinks after 30 min we flagged down the manager Travis ( who was just standing around joking with one of the waitresses who was wrapping silverware in napkins. ) he came over to our table with an attitude. When we explained what was going on and that we had been waiting on our drinks orders instead of him being professional in his way of taking care of the issues he to preceded to argue with us . Overall the whole experience was not good. I have 30 yrs. in the restaurant business and I nor anyone on my staff would have ever treated customers the way we were treated . What would have easily been a great experience and $ 300 dollar table was a complete nightmare. The only one that turn the night around was the young man that completed the service , I wish I had of gotten his name because her had a better attitude and was more professional than the Manager Travis was . Needless to say we will NEVER visit this establishment again and " word of mouth " spreads quicker than wildfire . I would suggest a complete review of your staff at this establishment . Customer service is very lacking !!!!
08/20/2016Texas Corral Corporate Office
Portage, IN: I have 4 young kids, so when I get a kids meal free w/each adult entree, we utilize it. We ordered 6 drinks and an appetizer right away. Then right before ordering our food, we informed the waiter of the 2 free kids meal coupons we have w/ our 2 adult meals(even waiter read my email while we ordered). waiter comes back saying the fajitas and chicken wrap are NOT considered entrees that we would of had to purchase sides to be considered an entree, so 2 kids meals are not free.We told the waiter to cancel our order and we will pay for drinks and nachos &leave. He went back to his boss to see if he can do anything and came over &apologized saying they will not honor that but the appetizer&drinks we ordered are on the house. Okay? So not only did they lose money, they also made unhappy customers.BY THE WAY, I RECEIVED SAME COUPON for Amarillo Roadhouse &asked if the fajitas&chicken wrap are considered an entree for free kids meal coupon. IT WAS! Shame on this so called BOSS!