06/21/2016Savannah Marriott Riverfront
Had a "luxury" full body massage in their spa; I used all of their products (robes, towel, combs etc.) and sat on their furniture/massage table and about 10 days later had LICE!!!!. When I phoned the manager she said "you are the third person" with this complaint, "now I will have to go to my GM". Needless to say, my children and I all have LICE! It is terribly dreadful! We have struggled terribly, constantly wash/comb out nits, changing sheets daily x 4! I have had to buy many products which are expensive; we all have had hair cuts too. When I approached the GM, and showed him the images, he said that he had "turned this over" to his insurance and that "they would be calling me". The insurance rep proceeded to tell me that that manager "never said that" because she never got other reports.. It was a terrible terrible experience; Marriott has treated a guest in a VERY unbecoming manner. Clearly, they do not value their guests. The spa was a ghost town and now I know why.