I'd like to say that they refunded my money while acknowledging they made a mistake on my hair, but they didn't. In fact, after giving me a keratin treatment that was supposed to straighten my hair (it didn't, I was given a relaxing treatment instead) as well as highlighting and coloring my hair (and leaving a horizontal white stripe), and leaving a blob of red in my bangs, they had me come in to fix the stripe on Tuesday. There I was told by the owner that I had miscommunication with my stylist about my straightening treatments ("obviously you asked for the relaxing treatment to help with frizz"--uh no, I said straightening and that I wanted my hair straight). He tried to fix the white stripe by putting red coloring throughout my hair--which removed the highlights. Then when he saw that the stripe was still there, he said, "$h!t!" and wanted to try to fix that. Two tries and no one at this salon can get this right? No. So I left and called the next day stating I'd want my money back. I stopped in today to get the refund. They only wanted to refund the "straightening" and 20% of the TIP that would've been given on the coloring (btw, I did give a 20% tip after the the initial visit because I hadn't washed my hair or found the white stripe yet) because they "had fixed the stripe." Even the the OWNER admitted he hadn't fixed it. So basically they were only going to refund my tip. I refused that and requested a full refund. I received several eye rolls from the owner's wife (who someone needs to tell that the 80s called and they want their bad perm and dye job back). And because of the bad attitude, I returned all product purchased as well since I can purchase it from other salons without the bad attitudes. I can accept that we all make mistakes, but if you say you're going to fix my hair then you should fix my hair. If you can't fix it, then you need to refund your customer's money without eye rolling and rudeness. I WILL NEVER BE BACK. Watch out because these people have the potential to really screw up your hair!!