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06/20/2013
By: carmel_apartments
Carmel Apartments: The Arbors At Santa Ana
As the Community Manager at The Arbors at Santa Ana, I am sorry to hear your dissatisfaction with the community. We appreciate all of our residents and strive to provide excellent customer service to all. Unfortunately we are not able to make special accommodations or provide different services to residents depending on length of residency. We have a pricing system in place that provides terms and prices to new and existing residents which is generated daily. We use this system so that there is no favoritism in regards to one resident or the next. We are and have been a pet friendly community, with no weight restrictions. We do however, have breed restrictions in place. We also provide several doggy stations which residents can use to pick up after their pets. We also recognize that while we are a gated community we do not guarantee safety for residents or their belongings as crime has no address. We suggest contacting the local police department for information as not all information gets reported to the leasing office. We strongly believe our maintenance does an excellent job at preventative maintenance as you witness when we replaced a balcony near the leasing office. Due to receiving constant complaints that the open parking was being abused we set in place assigned parking which we are still working on as it is a new program. We provide our residents with instructions in the event that someone is parking in their parking space. We also have our courtesy patrol involved to ensure someone is there for our residents day and night. Please contact our leasing office to discuss any other issues that you are concerned with. Thank you.

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