Larry H Miller Collision Center in Sandy, UT with Reviews -
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By: Julia C.
Larry H. Miller Ford Lincoln Sandy
we bought this car from them. told us we were approved for so much for the monthly payment. I signed the papers then turned around and tried to give us a higher price. we also have been waiting for 1 month for our license plates and our temp tags are expired and they told us to don't drive the car until we get the plates. they sent our plates to a wrong address when we put our address on the application. would not recommend them to anyone who is looking for a car. I would go to ken garff or car max for used cars
By: Chris C.
Tim Dahle Nissan
I am not one to usually write a review much less complain about anything but my intent here is to hopefully save others from wasting their time or to get Tim Dahle Nissan to fix a big problem. Last Saturday I found a couple Jeeps on ksl and loaded up my family to look at them, after calling to verify that the add was accurate, that the Jeeps were available and set up a meeting time to come look of course. We arrived at our scheduled meeting time to find that the salesman we set the meeting up with was with another customer (not sure why we had a "meeting time" but o well). Another salesman was happy to help an facilitated a test drive. During the test drive the 4 wheel drive cable appeared to come disconnected (I am not a mechanic but that's what it felt like) we went into the dealership as it seemed like an easy fix and we could proceed. The salesman asked if he could earn my business and I said yes and I offered him the full asking price listed on ksl in cash (plus tax, title, etc of course) he said sure no problem an ran around the dealership like usual talking with other employees assuming managers. They told me it might take 25 minutes to complete the service. I explained I had another appointment to get to and assuming everything was fine with the 4x4 we would buy it. He said he would call me as soon as he knew. 15 minutes later he called to tell me that apparently this was the first time it had been in the service department in the Jeeps 1.5 month stay at the dealership since it was traded in and that although the cable was a quick easy fix the Jeep would need new brakes front and rear, new tires and wheels to pass inspection (the ones on it were "too big") it would also need mudflaps. This would cost me an additional $2000 Yes 2 thousand American dollars, additional, on top of the add price and I had to pay for it. I asked if there was any way I could purchase the vehicle "as is" because I liked the way it was with the big oversized tires (34.5" tall tires on a jeep wrangler unlimited is not too big mind you). He told me "no it was against company policy and it might be illegal" to do that. He said it would be going to auction on Monday (yesterday) as I right this review the vehicle is now listed for $1200 more and reads ***pre auction*** "as is" ***purchaser responsible for tax title registration and licensing***. WHAT!! This was against company policy and maybe illegal, oh I see they just wanted the extra $1200. Nice! Horrible business practices. Send it to auction and take a loss there while ticking off a customer, rather than take a loss or break even while doing what your add said that you would do. Trust me when I say that these guys are crooks and need to learn a valuable lesson here. I was in no way trying to take advantage of anyone. The add was listed at full NADA retail, it happened to be exactly what I wanted so I offered full price (to my wife's disliking, but it was worth that to me). Might I give some advice here Tim Dahle as I have been in the customer service business for 20 years, before you advertise something make sure you can make a necessary profit on the price listed or have a prudent business plan why it still makes fiscal or financial sense to break even or take a loss on the advertised vehicle. If you somehow managed to still screw up, you honor what you say you would do. If there is a loss to take, take it with a delighted customer that will tell everyone how great you were during a time of turbulence. Never undermine the power of a upset customer. A happy customer might tell a few people his pleasant experiences but an unhappy customer will tell everyone who will listen how horrible you are. You tell me which cost more in the long run. Good luck with your new building an sorting out your major issues. As for me and anyone who will listen, we will support an ethical company and stay clear of yours. -Regards Chris C
By: meghan.b.montoya
Tim Dahle Nissan
stephen was soo incredible.! he really took care of me. he couldnt get me into the vehicle i was looking at but he did get me into a brand new, nicer vehicle.! & gave me alot for my trade in.! also, they tinted the windows for me & stephen always washes my vehicle when i ask him to. he wasnt pushy nor negative. he was really happy to assist me & i am glad he was the one that was there that day to take care of me. ive already recommended a couple people to head over there if they ever want to get a new vehicle. every single person there knows me by my vehicle because shes soo unique (which is great.!) & they are always asking me how i like my new baby.! all in all, ill be a loyal customer to not only stephen but to tim dahle, as well. thank you for the great customer service.! :)

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