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10/12/2016
By: Rosanne C.
Jw Floor Covering
This is a review of my experience with MAURICIO TOLEDO and his co-installer JORGE. I purchased Pergo laminate flooring in the Coastal Pine back in June from The Home Depot and got a great deal on a discount on the flooring and installation. The project was originally estimated to take 3-4 days and when it was finally scheduled for October (the delay was per my request), they said it would be 2 days. The job took 3 days because not only did they have to remove the carpeting and bathroom vinyl, but some of the concrete needed to be re-done to make it level which takes drying time. I was fine with this and I told Mauricio I wanted them to take time to get the job done right and didn't want them to feel rushed.Mauricio and Jorge arrived early each morning and put in a full day's work, were totally professional and focused on their job, and cleaned up after their work each day. Both men were courteous, pleasant and respectful, explained what they were doing and why when I was in my condo and Mauricio kept me informed by being available by cell phone. Mauricio is a very sweet man and Jorge is very nice too. I felt happy and comfortable having them in my home. They both went the extra mile and helped me out by doing things I was unable to do myself. Both have wonderful work ethics and attitudes.THE INSTALLATION THEY DID IS AMAZING! They did a fantastic job, paid attention to detail, and I love my new flooring so much!I give Mauricio Toledo and Jorge 10 Stars! Thanks guys! You're the best!
09/01/2013
By: willarnzen
Arnzen Tile And Stone
Regarding the 2 negative reviews written on 4/14 & 4/17. For the appt. that I missed I apologize but I must have been really busy at the time & just couldn't take on any more work and didn't want to waste your time & patience by trying to be at 2 jobs at once.And for the review with Spanish patio tiles. He is right about it peeling. But I did end up going back to fix it. The finish photos are above. They wanted a topical glossy sealer for the outside. And it turned out their tiles were concrete tiles which do not absorb the sealer as well as the porous Spanish tiles. So it began to peel. I did go back and did a few test areas using a different process because I wanted to make sure this process worked. So it did take a little more time than the homeowner wanted by the final product turned out really well.Other than that I am very meticulous about the work that we do. And I do stand by my work and have plenty of references. I just to make sure a few of them get to these review sections.Thanks, Will ArnzenArnzen Tile & Stone, Lic. # 901728www.arnzentile.com619-518-2450
11/11/2013
By: tomandelizabeth
Arnzen Tile And Stone
If you are looking for the expert on Saltillo tile installation, look no further than Will Arnzen at Arnzentile.com for your professional tile installation. Regardless of how complicated the job, Will and his team of qualified, courteous craftsmen will surpass your hopes for a beautiful, timely and flawless tile job. Our home had several “tricky” areas (uneven floor surfaces and an old wooden floor area) but Will knew exactly how to treat the areas so that our floor would never crack and would look beautiful for years to come. We received several quotes and Will was the only contractor that noticed the potential problems. We are so grateful that we decided to go with the true experts. Now we have peace of mind and an absolutely gorgeous floor. I have no hesitation as I make this recommendation, Will is the true expert when it comes to tile flooring. Happy Customers, Tom & Elizabeth, San Diego
07/26/2014
By: Willy A.
Arnzen Tile And Stone
As to the review below. I would just like to say I never worked for the people nor did I sign any contract or take any money from them. They were already having problems with their existing tile contractor and were looking to have someone else finish the tile work. So I went for an estimate and told them a lot of things which their present tile contractor hadn't taken into consideration and gave them a price almost half of the their existing contractor and with a lot of the unforeseen issues addressed by me. They tried to contact me on a Monday and I was literally out of phone service range. If I remember correctly it was in Valley Center for 2 days and we worked late and got home late and was out of contact for a day and a half and they left not the nicest message with a sort of tone to it and I didn't hear back from them. So I was surprised to see the review below.
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05/27/2015
By: Andrea E.
Arnzen Tile And Stone
Will and his crew did an amazing job for us back in Oct 2014 for the interior of our house on unique mixed Saltillo tile, which was in desperate need of cleaning. He provided a sample of what the floor stripped, cleaned, and sealed would look like, prepared the quote, laid out the agreement of commitments....all was solidly executed and almost 9 months later the job looks amazing still! we get complements from everyone saying how impressed they are with how it looks. We value Will's years of experience, and expertise, in fact we just had him out to do a whole front patio as well as clean and seal our entire front and back porches! Highly recommend!
09/03/2013
By: kris1122
Arnzen Tile And Stone
Will did the tile and marble work in our master bathroom remodel and we are thrilled with the result. Will did a superb job showing his craftsmanship, experience and attention to detail. We had a very small shower stall area but Will was thoughtful in his approach and was able to make every single tile match and it looks fantastic. We appreciated his advice on how to lay the marble floor so that the room looks bigger too. It was a nice special touch. And we especially like the way that Will took such pride in his work : no cutting corners. He does it right. He's great.
09/01/2013
By: timsteiner
Arnzen Tile And Stone
We used Will to match a new Saltillo tile installation to an existing Saltillo tile install. He suggested that we first Refinish the old tiles to see what the actual color of the grout & tiles were and he did a great job rejuvenating the tiles as well as our whole house. He then did another great job matching the new tiles & grout to the existing tiles. We appreciated Will's attention to detail and being on time and on schedule. We had no problems with Will or his crew and appreciated that they cared just as much about our floors as we did.Tim S
03/22/2016
By: Erica K.
Arnzen Tile And Stone
We recently purchased a house with Mexican Paver flooring and had heard some stories about how hard these tiles are to maintain. But after Will thoroughly cleaned and sealed the floor the looked and continues to look great. And we look forward to seeing Will in a few years for the maintenance. They did such a good job that we hade them clean and reseal the bathroom shower walls and tile floor.Thanks Will!
05/19/2014
By: Gary C.
Arnzen Tile And Stone
Will Arnzen and his crew did an OUTSTANDING job on our flagstone. After years of abuse and zero care by the previous owner, Will and his crew came in and replaced a lot of the decaying stone and cleaned and sealed everything. Will and his crew were on time every day and never left a mess. The stonework now looks like it was installed yesterday. If you want a professional job go with Arnzen Tile and Stone.
03/31/2012
By: sunny2763
Jeff Ward Hardwood
What are remarkable craftsman! Jeff is really first rate at restoring hardwood floors to their natural beauty. He has great pride in his workmanship and the end result is clearly evident. Since Jeff has completed restoring my beautiful oak floors so many of my friends have commented on how great they look. Jeff is clearly the best at restoring floors to a better than new apparenance.
Tips & Advices
In most states, contractors are required to have a license before taking a job. Some states also require registration. To be licensed, contractors must pass an exam and meet certain qualifications that prove he or she is a competent flooring contractor. Registration is simply a list of who will be performing a job.
The time it takes to install flooring depends on the type of flooring and the size of the room or rooms involved in the project. In one day, a typical contractor can usually install up to 2,000 square feet of carpet, 600 square feet of hardwood or laminate, or 400 square feet of tile or stone.
  • Do you have a professional license, insurance, and a business liability policy?
  • Who will work on the project?
  • Do you subcontract, and do you screen workers and have insurance policies to cover them?
  • Do you have references or examples of your work I can see?
  • Do you charge for an in-home estimate?
  • What type of flooring is best for my home in terms of architectural consistency, environmental influences (such as whether a certain type of flooring will be affected by humidity in my area), and durability?
Legally, insurance is not necessary, but it's a good idea for flooring contractors to have it. When hiring a flooring contractor, ask whether the business is insured. If it's not, consider that a red flag.
A flooring contractor should know the pros and cons of each flooring option. These might include pricing, time of installation, durability, and average lifespan of the material.

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