OK Sting R. You want to call me and my brothers pot heads, How's this for a pot headed Moran Learn every phone price on every service plan on three separate carriers. Then quote them to skeptical, snotty and arrogant people like you, with enough persuasion to make them buy. Oh and by the way, you wouldn't think it very polite if I just cut off conversing with you so I could pick up the phone for someone who was calling ten times just so they could get their way. We were busy, ok. Busy !! You don't even know Gabrial that guy is a genius, he is an amazing brother. Oh and my "pot smoking " manager just got a high end job with Samsung because he's Intellegent as well! This is what really happened. You didn't get your way, because no one bent over backwards and rolled out the red carpet for you. So you came in and still didn't get your way so you whine and and complain on the internet about people you don't even know including me who have never done drugs in my life who served in the military honorably and try to help people that are angry and ungrateful and critical every single day then get labeled on the Internet by someone I never talked too. Shame on you. Shame on your coward ways don't ever come to our Costco,
I'd give no stars if I could. Total ripoff, liars, thugs and horrible customer service. Went to get iphone 4s screen replaced. When I got it back the top portion wasn't working, I pressed that top portion lightly and the screen cracked. Called the shop, spoke with Lisa, told me to meet her at the shop at 1, this was a Saturday. I got there before 1 and they were already closed. Sunday passed and they were closed. Btw, Lisa acted like she barely spoke English. I went back there Monday and I spoke with their technician, kept saying he's not authorized to change anything without speaking to Lisa and kept giving us the runaround. There was another guy working back there who kept staring but said nothing. So we left and later Lisa called and now speaks good English and says to bring the phone back in the shop because they want to see if it's been dropped. We went there and obviously there's no evidence of a drop but now they're saying well it can still have been drop and there be no evidence. She says we both must take a loss and she'll charge me $30 to replace another one. I said no because I already paid their original 50 to replace it the first time that they did wrong. She storms off and now the guy that was sitting and staring the whole time comes up and talks in a threatening manner. I will never go back nor would I ever recommend this crooked business.
If you don't mind being misled, lied to in your face, and ripped off, then do business here. This is by far the worst customer service experience that I have ever had and they don't deserve the one star I gave them. In addition to that, I truly feel that they take advantage of elderly customers as my mother was lied to from day one and talked into a mobile internet service when she doesn't even need that and never uses the internet away from her house. That happens to be the only internet service for computers that they provide. Should have stayed with Time Warner. She was talked into a wireless internet service and never told that it came with only 2 gigabytes per month which was exceeded of course. When we approached the store, we were told they would take the overage charge off and we would see it in 2-3 weeks. Well that was over two months ago. And then we were told 4-6 weeks and not anything yet. And then the following month another overage charge and we went in and same thing. And the worst thing is that we were told several times that they would call us back and they never did. And then I was told that they did call and left messages and I thought it may have been the other phone but checked all the numbers and they lied to me, they never called! Not only are we currently out several hundred dollars but lost our email account which we were told that we would not and each time we go in there to bring up the continuous issues, they disappear. We give them a phone number to call and NOTHING. AVOID THIS PLACE!