5375 Napa St Ste 105, San Diego, CA 92110
9:00 am - 8:00 pm
- Mon - Fri
9:00 am - 8:00 pm
9:00 am - 7:00 pm
10:00 am - 6:00 pm
Phone: (619) 229-7267
Phone: (858) 694-1215
Parking: Lot, Private
Bike Parking: Yes
Price Range : Average
By Appointment Only: No
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I would like to say that I specifically created this account to complain about this business and have never been more unsatisfied, with anything. Even after having a terrible meal or waitress I would never send my food back or leave a bad tip....however, this Fantastic Sams was so unprofessional, I need to share my opinion and vent.
Basically this location sent me a free haircut coupon and then even though it was valid, refused to take it after they already cut my hair. I was clearly upset and they did nothing to remedy the situation. So not only did I have to pay $20 for a crappy nothing special haircut, they tacked on $7 because supposedly my hair was too long?! Isn't that the point of getting a haircut?
Anyways, their refusal of a valid coupon was just the beginning. Since I was so unhappy, I wrote to the owner to share my experience, and didn't even get a response when I specifically said I would like some kind of reply. Lastly, this applies to the Fantastic Sams Corporation, but I also wrote them a letter sharing how one of their salons was so unprofessional, and they didn't even acknowledge me!
Over all, I would advise everyone to steer clear of any Fantastic Sams due to pure unprofessionalism. I am outraged that someone can be lured in with a valid coupon, told they can't use, be forced to pay, and then get no response from an owner or headquarters! You'd think with the economy the way it is that they would want to make customers happy so that they come back! Guess not.
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