09/21/2017Independent Volvo Saab Jeep & Subaru
Short story - horrible mechanical services.Car is 80s Volvo 240, fairly easy to work on rather than any modern car, Google it.Prior the repairs: Car has leaks from Engine (drain plug, rear main seal), Transmission (rear seal, transmission pan gasket, etc).* Shop timeline1) In the shop: 03/22/2017 - 03/31/2017Car has small residue of oil underneath and making a grinding sound in 2 gear of transmission. Later, the car purged a lot of oil while was driving and in the community where was parked over night. The reason is that the shop overfilled the ATF in transmission by about 1.5 quart. Thus, possibly there is damage to the transmission. The oil was spilled in the engine compartment and the engine oil pressure sensor connector was broken. The owner fixed the connector. Transmission was painted in blue color without notifying the me.2) In the shop: 04/03/2017 - 04/04/2017The car is still leaking ATF around transmission. The transmission fluid is overfilled again. Determined that the car need to be driven 15-20 minutes on the freeway in order to show that.3) In the shop: 04/11/2017 - 04/14/2017The car is still leaking ATF around transmission.4) In the shop: 04/19/2017 - 04/19/2017The car is still leaking ATF around transmission.5) In the shop: 04/25/2017 - 04/25/2017The car is still leaking ATF around transmission. Also, the rear of the car started making grinding noise.6) In the shop: 04/28/2017 - 04/28/2017The car seems to stop leaking until 06/10/2017, where I discover it started to leak again around rear of transmission.* Overall Damage:1) Overfill of the transmission by a lot 2) Broken engine oil pressure sensor connector - it was fixed by me.3) Purged transmission oil caused all the back of station wagon to be in oil - washed, I paid.4) Poorly painted transmission - not only the shop did not get any permission from the me to paint the transmission, but because it was non-professionally painted5) Broken engine mount bracket bolt - fixed by me
(THIS PLACE IS BAD - WORST PLACE I HAVE EVER BEEN, THEY DID WORK TO MY CAR THAT WAS NOWHERE IN THE $700 RANGE OF MECHANICS,) THAT WAS ME AND HOW I FELT ONCE LEAVING JIFFY LUBE AFTER HAVING WORK DONE. I WILL NOW AND FOREVER RETRACT THOSE WORDS ABOUT THE INTEGRITY OF THIS JIFFY LUBE, I RECEIVED A CALL FROM MANAGER ALBERT EXPRESSING HIS SYMPATHY FOR MY EXPERIENCE AND ADDRESSING ANYTHING HE CAN DO TO RECTIFY THE SITUATION AND MY FEELINGS TOWARDS THIS JIFFY LUBE, DESPITE THE WAY I FELT AND EXPRESSED ABOUT THIS BUSINESS I DID NOT ONCE SAY THE WORK DONE WAS BAD. I CAN SAY IT WAS QUICK 30-45 MINUTES I CAN ALSO SAY I HAVEN'T HAD ANY MECHANICAL PROBLEMS WITH THE WORK. THE ONE THING THAT WAS LACKING ON THAT DAY I HAD MY CAR SERVICED WAS GIVING WHEN ALBERT CALLED ME AND SPOKE TO ME AS IF HE WAS A CUSTOMER NOT WANTING TO LOSE A CUSTOMER OVER A ONE-TIME EXPERIENCE. WHATEVER A COMPANY DOES TO A CUSTOMER CAN ONLY DAMAGE OR EXPAND THE BUSINESS, DESPITE WHAT I SAID IN A RAGE. I WILL SAY THAT THIS JIFFY LUBE ON EL CAJON BLVD VALUES THERE INTEGRITY BACKS UP THEIR WORK. YOU CAN BE THE BEST AT SOMETHING BUT WITHOUT INTEGRITY AND AS "DO RIGHT" CONSCIOUS, YOUR SERVICES ARE USUAL. RECEIVING A CALL FROM MANAGEMENT ABOUT MY DISCOMFORT AND MANAGEMENT WORKING TO RECTIFY IT IS "EXCEPTIONAL CUSTOMER SERVICE" TO ME AND I APPRECIATE THAT KIND OF BUSINESS
Shady mechanic shop. I've only been here for oil and fluid changes. Good prices. However, today, I got a taste of some very shady practice:They informed me that both my radiator AND water pump are leaking, and gave me a price quote.I asked them "Where? Some seal? Something between them somewhere? Where is this leak?"This long haired young Asian dude in skinny jeans condescendingly asks:1.) Do you know where the radiator is? Do you know where the water pump is?2.) Did you know your radiator is plastic?!He claims that the radiator is leaking all over. Generically. Can't actually tell me how they detect the leak or where the leak is. 1.) I don't see any leaking or coolant loss at all from either the radiator or the pump2.) Actually the radiator resevoir is plastic. It's metal everywhere else. Besides, that doesn't actually explain anything about the leakage.The guy is condescending, has no idea what he's talking about, is a terrible communicator if he does know anything, and I just wanted to get out of there. I'm starting to think their recommendation is based on all the dried collant all over the engine. That came from a leak 6 months ago, and I took it to Lexus. They did a full diagnostic and preassure check on the entire coolant system, and it was determined to be the radiator cap. Replaced it and that fixed it. I'm thinking that these guys saw that and are using that to recommend an unneccessary replacement of the entire radiator and waterpump. I just spoke to my neighbor who also took his Audi to this shop a few months ago. He also has had the same experience with these people:1.) They claimed his water pump was leaking. He had just had it replaced and there was no leaks before or after their claim.2.) They quoted him $700 to replace his thermostat housing - he did it himself and it cost $40 in parts and 45 minutes of labor. Bad communication and dubious recommendations. I'm calling this place out as a shady auto shop.