Imbert & Smithers Inc
1144 El Camino Real, San Carlos, CA 94070
9:00 am - 6:00 pm
- Mon - Fri
9:00 am - 6:00 pm
9:00 am - 5:00 pm
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I have been going to Imbert & Smithers for about 15 years and I cannot take it any more! I just picked up a piece that was in for repair. When I dropped it off, the smith told me it would take about one week and cost no more than $40. I picked it up two days ago after ten months and $125.
Whether you are buying (10% higher than most other stores), ordering something custom (if you are not a good ol' boy, they will not even call the vendors), or looking for repairs (see above); expect a really expensive headache!
DO Not, I repeat DO Not give these jerks your business. They are the most unfriendly and unproffesional bunch I have ever dealt with, and they do not give informed or accurate information. I called to see if they carried or could order a specific product. In an incredible rude, condesending tone, the gentleman said "Nope. We don't deal with those. They're garbage." Is that how you would want an employee of yours speaking to a potential customer? Probably not. Whether or not they do carry a product I am ever looking for, my business will, without any question, be taken elsewhere.
Didn't know what exactly I need - never had a shotgun. People there are so nice, so helpful, so knowledgeable, and so patient!! I was there FOUR times until I knew what I need, and they still patient and respectful!
And if that is not enough: I needed a gun for two separate, conflicting purposes. I was about to buy a gun plus additional barrel. But they offered to sell me TWO, guns, each perfect for it?s purpose, with such a huge discount. HUGE - it was just $50 more than a single gun plus extra barrel! Unbelievable! And, well, they told me if I ever want to buy anything else ? any gun ? they?ll give me same discounts. How about that?
Oh, yeah ? their base price was the lowest I was able to find anywhere on the internet. And, since gun purchased on internet would also have a mandatory transfer fee and delivery charge, their price was lower than internet?s lowest.
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