I have bought 5 cars from Gunn; the last 3 were from Gunn Nissan. Every single time, it is a pain-free, pressure free process. Because the sales people are not paid on commission, they are more invested in making the customer happy than making the next sale. John Alvarez has been the salesperson I have worked with for my last three auto purchases, and he is always knowledgeable, courteous, and helpful. This last purchase was no exception. My husband was looking for a small work truck. I called John, described the features we wanted, and by the next day we were driving our new Nissan Frontier truck.The other thing I love about Gunn Nissan is the customer experiences I have had after I purchased the car. Any time I need to get the oil changed or get maintenance done on my vehicle, I have had a positive experience. They get me in and out pretty quickly, and they also provide nice amenities for their customers while you are waiting. One Saturday morning, they had a massage therapist giving complementary chair massages to waiting customers. What a great perk!
Before moving to Texas, I would always buy cars from private owners because they are not selling cars to pay the bills and dealerships are. But Red McCombs Ford and Toyota have both given me great deals on two vehicles since moving here. Service at R. M. Toyota goes way above and beyond. When a second key fob didn't work on my used car, I was told the other one probably just needs a battery. A new battery didn't fix it. Sales told me the one working fob was the deal, but they would look for a similar fob to be turned in and then I would just pay to have it programmed for my car. After a month I went there to see for myself if a similar fob was turned in. The parts manager took the fob and said he'll see what he can find. After 20 minutes I sat down at a table. Soon after the manager came to me and dropped a new fob on the table. I thought, "Great, now I have to spend $100+ for this." He said, "There you go, have a nice day. No charge." I couldn't believe it. In my mind, you can't do better then Red McCombs Toyota, or Red McCombs Ford.
I would just like to say that was the very best car buying experience ever. The vehicle was sold to us by David Garcia. He was extremely nice. David found the exact vehicle we were looking for with no problem. He thoroughly explained everything to us from beginning to end. Best of all, he never tried to trick us, hassle us, sell us something we did not want, and he never bashed any of the local dealerships. My wife and I have purchased 9 vehicles in the past 10 years, and this was by far the best and smoothest deal of all. David was great! The service department is top notch as well. We always took our previous Toyota to Alamo for servicing, and never once had a bad experience. You definitely get luxury car treatment. I plan on leaving an excellent review on google for the world to see. Definitely the way car buying should be! Thank You David Garcia, and thank you Alamo Toyota! You guys have the recipe for success!!!!
My salesperson was very attended to what I wanted and made sure that I got everything in a timely manner and it was perfection! They all worked with my budget and try to get me into the price rage that I was looking for. I would had like to get it even lower but I do understand that the FJ is an expensive car. The paperwork was done in a timely manner and with respect to my need of time, with only what a needed to have for the car, not more just to sale me items not needed, this I love about this part of the sale person It one of the best, and I say this because this is my first Toyota am a Honda drive and I just loved this vehicle that I had to have it! Clean and with everything that was to be in the vehicle and sale personnel went over all the paperwork and items that the vehicle hs The counter service, in all the areas in the dealership I would have love to get a lower monthly payment on th FJ vehicle.
Most satisfactory. Service representative(Greg Phillips?) was knowledgeable, friendly, helpful and informative. Same with the Toyota rental lady. Very nice rental car while the recall work on my Prius V was being done. We really like the location and the facility lay out. The collection or billing ladies were very efficient and pleasant. We enjoyed speaking to the owner, Don, when he does his walk through of the facility and visits with customers. Great popcorn, donuts, fresh fruit, and excellent coffee. Friendly and helpful van driver. Clean bathrooms. I have considered just coming by and staying and visiting because I enjoy Alamo Toyota so much. It is more than just another automotive dealership for me. Thank you for all the efforts made every day.
From inital visit through proudly driving our new Nissan XTerra off the lot, we were treated with exceptional professionalism, every question answered fully and quickly, and every reasonable courtesty extended. Our sales consultant, David Valdez, ensured our experience at Gunn Nissan was by far the best we have ever had in my 38 years since getting my first car. He worked quite hard to ensure our needs were met, he listened closely to what we had to say, and overcame a few bumps in the road to getting the new vehicle we sought down to the last detail. I would give my strongest recommendation to anyone interested in a new Nissan to give Gunn Nissan a chance to show them what they offer. Total 5-star experience from a local middle school math teacher.