We hired Paradise to build our deck at the beginning of December with the intentions of having it done for our Christmas party. We were told by the designer that she did not see why it could not be done in time. We obtained approval by our HOA in one day and were ready to get going immediately. It wasn't until we had to deal with Jamie (the project manager) that things started heading south. Although the designer told us she didn't think there would be any issues with having the deck built by Christmas Jamie never mentioned to us that it WOULD NOT be done. We were constantly trying to obtain an exact time frame of when they would start and be completed and we never got a clear answer. We asked the contractors if they would be done before Christmas, they said it was impossible. Paradise knew our deck would not be done on time but they never told us that. We were given false hope so that we would agree to get the project started. Jaime immediately started talking over us (this has been mentioned by past reviews) in a raised tone and said that she told us that it WOULD NOT be done in time. She said she didn't know what we wanted her to do. No mention of "let me make this right" or "I apologize, I should have mentioned that it wouldn't be done" She just continued on as if WE were in the wrong. Just to make it known, the deck wasn't done for New Years Eve either. There is a big issue with little to no clear communication. It also seems like the past issues in other reviews have not been addressed. I wish we would have read the past reviews before hiring them. We were talked over, yelled at and given attitude by Jamie just as others before. If you are the type of person that likes to be informed, respected, and treated like a customer (especially when you are paying a hefty amount for a service), I would suggest finding a different company to build your deck. Save the headache, there are other companies out there that can provide a great experience with a great product.
“HIGHLY RECOMMEND! Mike is very professional and actually knows what he is doing. When we came to live in San Antonio we realized many people are very laid back and irresponsible, but definitely, that is not the case with Mike. He proved to be very responsible, kind, friendly, respectful and punctual. He takes his time to explain anything you need to know, and does his job very thoroughly without rushing to finish. He is an EXPERT and truly any job given to him is in good hands.”
SA Quality Fence does not show up on time, when they finally show up, they say they will provide you an estimate within the next day or so. Well, for us that did not happen, three weeks later no estimate, we had to call them to ask for the estimate, then you get a vague template of possible work that they can do. Still providing them a chance, you then setup a date for the work to start and they do not show up! No Phone call, No Voice mail, no text, and no email, with today's technology and you still have a problem with communicating, wow! The choice is yours to do business with SA Quality Fence, but ask yourself, how important is your time?
My deck from Hometown Custom Decks was finished yesterday and it is beautifully crafted. The cutomer service at HCD was also excellent. I called HCD, got the informaiton I required, and scheduled an appointment. I was called back several times to confirm the appointment. Eric Butler, the owner of HCD, came to my house, discussed my vision for the deck, and then laid out several scenarios of what the deck could look like. He did the measuring and then provided me with a quote. The job was so well done, I will be hiring HCD to do my fence as well. Thanks for providing me with a beautifully crafted deck that will enhance my backyard experience.
DO NOT do business with this scammer. Edwin Roche, the business owner, gave us a quote on a fence and told us to pay $2000 cash up front so he could purchase materials and begin constructing the fence. We arranged to pay another $1500 once the construction began, and another $1500 at completion. He took our $2000 and ran. We filed a claim, went to court, and won our case. The judge ordered that he pay us back the $2000 in cash. That was months ago and he never did. He obviously won't return any of our calls. We are having to go to the courthouse and file an abstract of justice and a write of execution. DO NOT DO BUSINESS WITH THIS MAN! HE WILL STEAL YOUR MONEY!!!!!!!!