I like HEB, and ordinarily have a positive shopping experience no matter which store I go to here in San Antonio Texas. Tonight at around 9pm, I shopped at the 5910 Babcock Rd location. It's not very busy then, and with checkouts had only a few people in line if that. I chose the nearest check out (#1), because it's sole customer's purchase was completed. There were no customers behind me. The person at the register rang the items up with out greeting or eye contact. Still, no one was in line behind me. As she was finishing the bagging up my $30 or so of purchase, she launched into a negative lecture on my lack courtesy to others (?) because I had gone a bit over the 10 item limit sign that I had missed seeing. Still there was no one behind me. This critical "dressing-down" continued for a while with pauses that seemed to invite an argument. When she finished speaking to me, I responded with my only statement: that if I had upset her that much, I would cancel the sale. Still there was no one behind me at that checkout. I then related the incident to the Manager on Duty and left without the groceries I had intended to buy. Still there was no one in that checkout. I am a 60 yr/old disabled veteran with sight and other impairments, but fortunately, courtesy and common sense are not on my list of problems. From my days in the army, I couldn't help but wonder how much of this situation was a training issue?