Bert's Gene Brown Transmission
Regarding RIPOFF Review by Travis C on 2/4/15Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surprised that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.
I have been coming to this shop for about 25 years. Mr. Yang and his son are expert and thoroughly honest mechanics. They are also conservative in their approach - never recommending things be worked on unless they believe there is a clear need. Do not let the modest setting mislead you – you will get the highest quality service at a fair price at Yangs.My first car to bring here was a 1983 Honda Prelude which I drove for fifteen years until it reached 340,000 miles. I liked this car – obviously – and Mr. Yang kept it running well until I just wore it out. I then bought a used Lexus SC 300 which I drove for seven years. The car was more finicky than the Honda but Mr. Yang kept it running well until I sold it at around 180,000 miles.Finally I bought a used 1999 Lexus GS 400 which I still drive. It is because I trust the Yangs that I am comfortable driving a car that is now 14 years old.I have never felt the need for the service of the Honda or Lexus dealerships in town. While I am sure that some of the dealers offer good service, I believe that my cars have been professionally maintained at a significant savings because I have used a great independent mechanic. Furthermore, I have introduced three of my friends to Yang’s and each of them are very happy with the quality and cost of the work that has been performed for them over the last fifteen years at Yangs.Finally I am always a little uncertain about glowing reviews of small businesses but I am not related in any way to the business and my recommendation is offered in the hope that if you have an Asian vehicle that you will be happy to find an honest, fairly priced, and expert mechanic.
"Highly Recommended" To start my review, let me say I had initially taken my car to another place because my car was over heating, I spent alot of money at that other place and was about to fork out alot more until I was recommended to take may car to a man named Jesse @ Coopers, Bimmers & Benz for a second opinion. At first I was a little nervous because it took a while for them to diagnose the problem but in the long run these guys did an AMAZING job at putting all their time and effort to make sure they found the main problem and didn't just make an assumption to get my money. These guys found the issue that the "other mechanic" couldn't find!!! I have had my car back for a couple weeks now, I have been closely observing it to make sure it has not over heated and everything has been working PERFECT! I could't be happier with the work and service I received. You may ask what is my only regret? Well my only regret is not taking my car to "Coopers Bimmers & Benz" from the jump...They would have found the problem from the beginning, and would have saved me money. Take you car to Coopers Bimmers and Benz----you will not be disappointed! Also was very impressed by the follow up call by the lady in the front, its nice to know there are honest and helpful mechanics still left in this world.
This place is the best for your audio/video/tint & alarm! Had work done at Mother's, Custom Sounds, and other more advertised businesses, but by far more satisfied with Exteme Auto Toys. After finding this shop, I will never again go anywhere else. The owner Gary is very friendly and knowledgeable. Recently took him my 2013 Tundra and was extremely impressed with the outcome. The Alarm was cheaper than anywhere else (Excalibur), and the sound system installed sounded awesome with no flaws! Not to mention, way less expensive than what I was gonna pay at some other places. On top of everything, he even noticed my truck didn't come with the center speaker on the dash that the upgraded Tundras come with and installed one he had around the shop and didn't even charge me for it! The alarm and system was in result a real clean set up. I had gone a while back to get my mom's car tinted there as well and the results were the same - friendly service, knowledgeable staff, great clean work, and believe it or not, the best prices in town! I give this shop a complete 5 star rating because I would recommend it to anyone with complete confidence that you will be completely satisfied with their work and won't burn a hole in your wallet. Customer for life right here!
Aspen Heights San Antonio
Don't expect to get what you see in pics at Aspen Heights San Antonio but you won't know this until AFTER contracts are signed.On move-in day the front door lock does not work, light fixtures have non-working or no bulbs, closet shelves are broken, showers have mold, carpet is stained, concrete floors look nasty, ice maker does not work and there is an extra fee PER MONTH for the junk they call furniture in the rooms. Do yourself a favor and save hundreds of $ by bringing your own.If you expect to bring your pet, be warned, not only is there a $250 deposit there is also a $250 FEE, which is non-refundable, even if your pet never makes a mark in the place. Another thing you won't know til you are signed is that you are REQUIRED to buy a renter's insurance policy with certain pre-prescribed minimums. This costs another couple of hundred $/year. If there is a problem with your room, sure you can move, for an extra fee of $250 even if THEY make a mistake on what you are given.
Midas Auto Service Experts
I have been dealing with Midas on 3819 Fredericksburg Road for more than 20 years, and have been pleasantly satisfied with their level of expertise and great customer service. Most recently, I took my Ford Crown Vic to a privately-owned auto repair shop I had done business with before, to figure out why the car would not start. (but it would crank over the engine.) The privately-owned repair shop could not figure out what the problem was, after several days. Consequently, I had the car towed to Midas, who solved the starting problem, after they had put a lot of work into my car. (The car needed a computer.)..Yes, I am quiet satisfied with the level of expertise Midas has when it comes to solving obscure auto mechanical problems, as well as most common auto maintenance problems. The management is friendly, knowledgeable, and professional, as well as their mechanics. I will continue to have my vehicles serviced at Midas!