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Regarding RIPOFF Review by Travis C on 2/4/15Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surprised that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.
I have been coming to this shop for about 25 years. Mr. Yang and his son are expert and thoroughly honest mechanics. They are also conservative in their approach - never recommending things be worked on unless they believe there is a clear need. Do not let the modest setting mislead you – you will get the highest quality service at a fair price at Yangs.My first car to bring here was a 1983 Honda Prelude which I drove for fifteen years until it reached 340,000 miles. I liked this car – obviously – and Mr. Yang kept it running well until I just wore it out. I then bought a used Lexus SC 300 which I drove for seven years. The car was more finicky than the Honda but Mr. Yang kept it running well until I sold it at around 180,000 miles.Finally I bought a used 1999 Lexus GS 400 which I still drive. It is because I trust the Yangs that I am comfortable driving a car that is now 14 years old.I have never felt the need for the service of the Honda or Lexus dealerships in town. While I am sure that some of the dealers offer good service, I believe that my cars have been professionally maintained at a significant savings because I have used a great independent mechanic. Furthermore, I have introduced three of my friends to Yang’s and each of them are very happy with the quality and cost of the work that has been performed for them over the last fifteen years at Yangs.Finally I am always a little uncertain about glowing reviews of small businesses but I am not related in any way to the business and my recommendation is offered in the hope that if you have an Asian vehicle that you will be happy to find an honest, fairly priced, and expert mechanic.
My name is Angelina Jackson, an Enterprise customer since the early 90s and will continue to do so because of their (Josh Anderson, Lee, Gadiel & others) excellent accommodation, service and extreme helpfulness to my spouse and I. We are sad that Lee and Gadiel had moved to another department, but Josh makes up for it. He's very professional always made sure I was taken care of even when he wasn't there. I will sorely miss him when he leaves. I read one of the reviews, sometimes when their (Enterprise) phone keeps ringing, that means the employees are outside giving a thorough check on the vehicle they are about to rent out. I've witnessed it several times while I was there. It's not because they are ignoring customers calls. They are busy accommodating impatient, rude customers. I feel for the employees such as Josh and others because I know how rude and mean some of the customers can get. In conclusion, I have rented from other rental companies, but Enterprise has the best policies, EMPLOYEES, although I had experienced some rudeness from one employee (she' no longer there, thank God.). But remember, I have been renting from them since the early 90s. As I have stated, Enterprise and its employees like Josh provided me and my spouse great service that is why we have rented vehicles from them once and sometimes twice in a month since the early 90s. What can I say, they are very friendly, accommodating, professional that you wouldn't find at any other rental car company. Keep up the good work Josh and the rest of the crew!
OMG!!! I was so amazed arriving today on 3/21/14 to pick up my vehicle after being hit on February 28 by a uninsured motorist that ran from the scene. I was really in-need of getting my 2013 kia soul bumper repaired along with other damages. My insurance agent had listed several collision repairs locations but they was too far from home, so the agent had mention service king on 736 s. w. military drive, san Antonio TX 78221. I had took my car there free of charge for a evaluation by Benny Ortega on the damages, then schedule my appointment on the 3rd of march and still having Mr. Ortega to be my advisor throughout the process of my vehicle being repaired. His services was over-the-top excellent. He kept in touch with me throughout the weeks especially calling my mother to give her the update just incase he couldn't reach me. And the receptionist Jennifer and Javier and the manager Bob McNatt and even one of the service men that was in the garage was such wonderful people that kept a positive face; and that Javier knew his cars right off the bat when he was giving me a tour of what was being done on my vehicle unlike the service man that too gave me a update. I really do appreciate this company hard work of getting my vehicle repaired in an sufficient amount of time while I was using a rental during the weeks of not having my vehicle and now I can see myself using this company in the future and referring more customers to your location. Thank you so very much and now I am a official service queen client.
I brought my brand new 2013 Escape in to have a door ding fixed. I was not having the best of luck finding a PDR tech to fix it. Recent hail storm has everyone busy. I lived with this eye sore on my body line for a month as it was a very stressed dent in my door. Can be seen at a distance and looked really bad in the sun. Desperate still I went to Google and found Dent Dawg. I told Chris my situation and asked if there were any way he could squeeze me in as I know everyone is busy but the hail storm was on Easter. This is now May. No problem bring it in. Sent him the best pic I could. Quoted me a price from the photo which matched previous site seen quotes. Other PDRs said all day job. My appt was made within 3 days and it only took an hour. Jeremy was my tech. Excellent job. Punctual, greeted me immediately, quoted me the price up front and timeline. Offered me coffee ( fresh Keurig) or soda. Handed me the tv remote so I was comfy on their clean sofa. Place is very clean which is not expected from a shop as they use a lot of grease and dirt. Has toys for kids. Great to know as I witnessed they have business with a reputable car rental co. Jeremy told me everything they did and made sure I was happy. I washed my car and I really inspected it and I can no longer see this eye sore. This is a long response but I am so happy to have received excellent service today. I love my car and take pride in it. Thanks Dent Dawg if I have any other problems I'll look you up!
"Highly Recommended" To start my review, let me say I had initially taken my car to another place because my car was over heating, I spent alot of money at that other place and was about to fork out alot more until I was recommended to take may car to a man named Jesse @ Coopers, Bimmers & Benz for a second opinion. At first I was a little nervous because it took a while for them to diagnose the problem but in the long run these guys did an AMAZING job at putting all their time and effort to make sure they found the main problem and didn't just make an assumption to get my money. These guys found the issue that the "other mechanic" couldn't find!!! I have had my car back for a couple weeks now, I have been closely observing it to make sure it has not over heated and everything has been working PERFECT! I could't be happier with the work and service I received. You may ask what is my only regret? Well my only regret is not taking my car to "Coopers Bimmers & Benz" from the jump...They would have found the problem from the beginning, and would have saved me money. Take you car to Coopers Bimmers and Benz----you will not be disappointed! Also was very impressed by the follow up call by the lady in the front, its nice to know there are honest and helpful mechanics still left in this world.
This place is the best for your audio/video/tint & alarm! Had work done at Mother's, Custom Sounds, and other more advertised businesses, but by far more satisfied with Exteme Auto Toys. After finding this shop, I will never again go anywhere else. The owner Gary is very friendly and knowledgeable. Recently took him my 2013 Tundra and was extremely impressed with the outcome. The Alarm was cheaper than anywhere else (Excalibur), and the sound system installed sounded awesome with no flaws! Not to mention, way less expensive than what I was gonna pay at some other places. On top of everything, he even noticed my truck didn't come with the center speaker on the dash that the upgraded Tundras come with and installed one he had around the shop and didn't even charge me for it! The alarm and system was in result a real clean set up. I had gone a while back to get my mom's car tinted there as well and the results were the same - friendly service, knowledgeable staff, great clean work, and believe it or not, the best prices in town! I give this shop a complete 5 star rating because I would recommend it to anyone with complete confidence that you will be completely satisfied with their work and won't burn a hole in your wallet. Customer for life right here!
Kudos to Jay Estrada and the team at Pan Am Automotive.In these difficult economic times we are all trying to do more with less. With high unemployment and rising everyday costs many of us are trying to eke out a few more miles from our vehicles. Many of us cannot afford another payment to make each month on a new car and we have to do what we have to do to get a few more miles out of our current vehicles to commute to work. Unfortunately vehicles start to break down after a time and we can’t afford to have costly repairs without taking out a loan or adding to our existing mountain of credit card debt. All we need is someone who understands our situation and is able to fix our vehicles so that we can get by another day, someone who is honest, knows his business and stands behind his work.I have had the good fortune of finding one of those unique breed of automotive men in Jay and his team at Pan Am automotive on Stahl Rd in San Antonio. Jay is honest, trust worthy and stands behind his work 100%. I have had all my vehicles repaired at his shop going back as far as 2002 & I highly recommend him to anyone who needs to have their vehicle repaired in a timely fashion and get the job done.Many thanks to Jay and his crew at Pan Am AutomotiveDon T
the san pedro location was a lifesaver on our last family vacation. the transmission in our late 90s 1 ton van started giving out about 18 hrs into our drive from WA to san antonio. we were stuck in wichita then had to baby it down to san antonio. the next day my husband took it into gene brown's. they gave him a price and they stuck to it. it was gone. there wasnt even anything left to rebuild. chris ended up sending to calif for a trans that he could rebuild as there were only 5 or so avail in all of tx and none we could afford. his crew worked overtime to get our only transportation back to us before we had to leave to drive home. we left the morning after we got it back. the only difference in price was due to replacing another piece of the puzzle. it was about 50 bucks. no charge for shipping the trans from CA, the extra hours after it arrived to have it rebuilt in time, or for replacing the extra part. chris was very candid and understanding. he made a promise to have it back to us in time for us to leave, and he did. we put nearly 2300 miles on the new trans with no "break in" period. will be taking it in next year on our next vacation for a "check up". thanks for saving our vacation and getting us back home to WA!!!
I give this place 5 stars For their effort and Understanding. The owner Christian Really puts himself in his customers Shoes. Serious about his job and commitment to helping others Get into a good Working Vehicle. Bad credit or not, everyone is given the same effort and dedication. We all Know the stresses and complications of trying to buy a car When your credit is completely shot.Though My experience at this business started off bumpy, This Dealership NEVER told me No, instead worked hard and diligently to get me in a good vehicle. I am a single mother and from anyone who is knows how important it is to have a car, The owner Christian really empathized with me on this, worked even harder to Get me in a nice vehicle. Treats customers as if they were his family or in my case as if I was his little sister. Its important to have someone behind you, backing you and working to help you. This is exactly What this dealership does. BAD CREDIT?? They never say No, They Get you Financed and above what is expected to ensure the satisfaction of their customers.