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10/09/2014
By: Alex S.
Rainbow Castle Party Rental
I will allow you to come to your own conclusion and I'll just tell the story. We rented a bounce house, 2 dozen chairs, and 4 tables from this company. They came to deliver it between the expected time and everything looked great. They was supposed to pick this equipment up by 10am the next day; however, that did not happen. I called the owner at 330pm the day after our event and asked if he was coming to pick up his equipment. He told me, "Ohh, I called you. My guy's truck broke down and he can't come today". I told him we did not receive a phone call and I gave him the alternate number to call again. He asked if we could hold on to the equipment until the next day and he would pick it up at 8 am. I explained how this would be an inconvenience because at this point all the equipment is stuffed into my SUV. I did not feel comfortable driving around with his equipment in my SUV. He said he understood and apologized for the inconvenience. By 10 am the following day, the equipment was still in my truck and I had to unload it to my garage to drive to a business meeting. I spoke to the owner and he apologized but said there is nothing he could do and it's out of his control. He said he appreciated my patience. I told him at this point it's becoming a big inconvenience and I would like to discuss some type of refund. I told him the equipment will have to stay in my garage because I did not want to leave it outside. He agreed we would discuss a refund and asked what time I could be available. I told him I could be home at 2 pm if they called me 20 to 30 minutes prior. He agreed. I was able to make it back home a little before 2pm but noticed I did not get a phone call. At 2pm, the driver rang my doorbell to pick up the equipment. I asked the driver if the owner said anything about a refund and he told me no. I called the owner and he told me he never agreed to a refund and that everything he promised me, he gave me. I explained to him that I was forced to park my vehicle for a day and a half with his equipment in it to prevent it from being left outside. I then made plans with you on two separate occasions to pick it up and you failed at both of those times. I also made changes to my schedule to ensure you could pick your equipment up and would be able to rent it again. He apologized and said it wasn't his fault and he's not going to give me a refund.
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12/26/2015
By: Sandy L.
Rainbow Castle Party Rental
Needed a last minute bounce rental delivered on Christmas Day. Juan took my reservation and was happy to help and get us our rental in time even during the holidays when I called a number of others who were less than helpful and quite rude. Rainbow was professional, courteous and fast. True to their word and mission. Packages were all great deals, our bounce was clean and fun. We ordered the 69.00 pkg. We will NEVER rent from anyone else in future and we will ALWAYS choose and recommend only Rainbow Castle on Zarzamora in San Antonio. They are the best. Set up and payment was fast,easy, on time,and the gentleman was professional, knowledgeable and very courteous just as much as Juan was when he took our order. If you use any other bounce rental, your making a big mistake! Choose Rainbow Castle!!!
07/03/2017
By: Kate M.
Affordable Moonwalks & Party Supply Rental
We rented a bumper car party and an inflatable movie screen from affordable party supply last weekend, and the kids loved it! I wanted the movie screen at first but when I checked out their site, I saw the bumper cars and couldn't resist. Everything arrived on time and the people setting it up were really nice. It wasn't nearly as expensive as I thought it would be so that was a plus too. Will definitely be using them again since they have so many options.
04/10/2017
By: Mark D.
Affordable Kid's Party Rentals
Rented a moon bounce for my son's birthday party, and he had a blast! They set it up for me, and made sure that it looked good and they even went the extra mile to consult with me on all their options. They have some really huge moon bounces that we'll probably get for the next family birthday. Great service and even better product!
07/26/2017
By: Hayden N.
Bounce Plus
I was able to rent everything I needed for my son's party here. I rented a tent, chairs, tables, a cotton candy concession stand, and a few bounce houses, one with a slide, and one jumper. They worked with my budget and the kids had a BLAST! I would definitely book again with Bounce plus!
12/02/2014
By: Nancy G.
Affordable Moonwalks & Party Supply Rental
I had a last minute request for 2 tables 12 chairs for Fri Nov 28th no other rental place could help me out without a delivery fee ... Affordable Moonwalks saved me .. Excellent service and timely ... Would recommend !!
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04/15/2015
By: Anthony C.
Jumps R US Party RENTALS-Sn An
I rented a large bounce house for my childs birthday and was very pleased with the unit and the service involved. Dealing with the representatives on the phone was pleasant, delivery was prompt and...
10/11/2011
By: gonzalez.juan77
Rainbow Castle Party Rental
We thought the experience was great. They arrived and set up in pleanty of time and the kids enjoyed the moonbounce long after the party was over. I would certainly use this company again. Nice people
09/13/2012
By: lauramendez
Rainbow Castle Party Rental
They were excellent! Very friendly - they set up and checked everything. We rented the 15 ft. water slide and it was AMAZING! So much fun! Now we know what we are doing for our next party
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06/11/2016
By: Marie Y.
Affordable Moonwalks & Party Supply Rental
Owner and his crew were very professional and helpful! Their services and quality are worth every penny. Really recommend this company. Btw thank you so much .

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