Texas Plastic Surgery - Dr. Jaime Garza
Hello. This is Dr. Jaime Garza responding to the review written on 7/14/2011 by "beautiful":I am so sorry that you didn't get the results that you wanted, and I'm sorry that you didn't have the positive experience most of my patients have. I certainly remember you and your surgeries. I first performed a rhinoplasty on you over 7 years ago. It is my understanding, reviewing our records, that you were quite happy with your results at your three month and twelve month postoperative visits and that you even requested a second operation after your three month visit on another facial structure to further enhance your appearance, which I performed to your satisfaction. I certainly wish that I could have your permission to post your photographs so that you would be able to see that your ethnicity was not only maintained but enhanced as you requested and I agreed with. There is no evidence in your postoperative photographs of a crooked nose or a pointy tip. I last saw you 2 ½ years after your initial surgery and all was well at that appointment. We never heard from you again until my office saw this review. If I fail to provide the best result possible given the limitations of the patient’s individual features, I'm always willing to make things right. Unfortunately, unless a patient tells me they're not happy with their results, I cannot address the problem effectively. Because of the disparity in our views of your results, I want to make sure that we do not have our wires crossed and that you are actually the patient that we are referring to in this response. I am more than willing to make every attempt to address and resolve the issues you have raised to your satisfaction. Every patient matters to me, so I hope that you will call my office to clear up any misunderstanding that may have occurred. Sincerely and respectfully. Jaime R. Garza, MD, DDS, FACS
Was planning to change to another practice until I found out we were moving out of state. I originally switched to this office because it was closer to our home. I've had three doctors and a couple of them spoke English with such a heavy Hispanic accent that even I had trouble understanding them and I've lived all over the world and have been exposed to many accents. My next complaint is that almost every time my prescriptions were changed or I changed pharmacies and gave them the new one, they'd send the prescription to the old one or fail to renew at least one of the prescriptions. The people were all friendly, but friendly doesn't help if they continually get something else wrong. There is a huge turnover in the Gonzaba Medical Group from what I can tell in doctors. One of the best they have is Dr. Denise Tarver. She only takes Medicare patients and is wonderful and thorough. Unless you get her first appt of the day or after lunch, expect a long wait because she doesn't herd her patients through like cattle and is constantly running late. But I'd rather she take her time and study my mom's records, although it's hard on the elderly to have to wait that long though, especially when a patient is over 90.
Laurel Ridge Treatment Center
I see that a lot of people are upset with this place, and I'm so sorry that happened to you! But my experience was really good. I was in Colorado Unit and the staff there was sooo nice. I told them before I left how much I appreciated them. One of them talked me through a breakdown, and assured me everything was going to be ok. Then the day before my discharge, another staff member saw me crying and took time to give me a charming pep talk. The daily groups throughout the day are pretty cool. Some of them are not so useful, but I felt the majority were really fun and worth attending. Of course there were some pretty awesome patients I got to meet too, but even if they hadn't been there, I still would've enjoyed my time at Laurel Ridge. My psychiatrist there was good about giving me "homework" to do to boost my self esteem, and he seemed to genuinely care. I saw another patient have a bad experience with another doctor there, but that was the only "bad" thing I saw. I sort of miss it there, actually. So for everyone who had a bad experience, not ALL of this place is badly managed. :) I only gave it four stars because yes there are some things they could do better but overall I am satisfied
Bandera Family Health Care
Bandera Family Health Care with Dr. Ramon Reyes and his wonderful assistants and staff provide the best health care in the San Antonio, TX Metro area. Reyes is a wise and capable doctor. His rapid dianosis and actions very possibly prevented my death when he determined I was infected with an e-coli infection. He initiated action and treatment that brought my temperature down from 105 to normal and continued treatment and medication till the terrible issue was resolved.. Over the past several years he continues to treat any of my ills with great success. Furthermore, his assistants and staff provide me fast, friendly, and excellent care and attention. He continues to add medical facilities/staff that provide one-stop examinations; thus, many times, eliminating the need to drive around the medical center area seeking exams. His facility is growing and expanding and I recommend my family and friends utilize him and his facilities. Again - Dr. Ramon saved my life. To me, he and his facility/staff are number one. Harry Dean Hood, retired aviation consultant, Helotes, TX.
Dr. William, So sorry that I’ve gone to urgent care. Never thought they could have received me with a doctor, but God knows no energy is. I really have suffered. Also maybe because I didn’t want to have heart surgery that has never bothered me. The cardiologist told it was from birth. I hear they call it a murmur. I hardly never read the papers that I get at my appt. Only I started off balance than on top of it I fell. Luckily I didn’t break my ribs and Melissa Gonzales saw me at Urgent Care. But you don’t know how much I’m grateful. I should have gone to the hospital. There’s no words to express myself to all your employees. They’re very kind and willing to help me. I was an orphan. My Dad died when I was 3, my Mom in 1938 so I didn’t have any school. I would go to the field to pick cotton. Those times were hard, but at least I learned a little 3rd grade. Well again, I just wanted to thank you. May the Lord richly bless you. My God I brought back the 30. Sra Dora Villarreal
Dr. V has been my OB/GYN doctor for 16 years, since I was 20 years old. He is incredibly patient and caring. He looks you in the eye when he talks to you and when he is listening to you. He asks you if you have any concerns and addresses them professionally with educated answers and information. He has taken care of me many years prior to pregnancy, during my pregnancy, and now afterward. He was previously part of a practice with other OB/GYNs, but opened up his own individual office about 2 years ago, i believe. He told me personally that he wanted to do this because he wants to better serve his patients which he is able to do with his own practice. The hospital he delivers babies at is right across the street from his office. I have always been comfortable talking with Dr. V as well as during my exams, My mother has seen Dr. V for many years now as well. We both just love him! He is wonderful!