White Glove Maid Service
Maid & Butler Services
1910 NW Military Hwy, San Antonio, TX 78213
8:00 am - 5:00 pm
- Mon - Fri
8:00 am - 5:00 pm
- Sat - Sun
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- Edited: 12/30/2016
This company was given 1 star since there is no way to rate a zero. I am writing this review so no one has to go through the same experience as me. I have had a highly negative and emotionally draining experience with this company. This is the first time we have hired a maid company to clean the house, and seeing as it is a family owned company was one of the reasons I choose to us them. After the cleaning it was found that 2 incredibly expensive rings of sentimental value were missing. This company swore up and down that something like this has never happened before and that all of their maids go through extensive background checks. It took a lot of push and persistence due to the value of the rings for the company to take the complaint seriously. The police came involved and the owner was able to recover the items back from maid who stole them. It was also discovered that maid did in fact have a criminal record. I am grateful the owner was able to recover the rings, but I just want to make sure that this company takes precautions in the future so hopefully something like this does not happen again. I hope the company takes this incident seriously as they are ultimately the ones to be held accountable for the employees they hire, and the actions taken by those employees.
I had no time to clean and relatives coming into town. Had a maid for 4 hours very reasonably priced, they were punctual and they did a fine job.
The scheduling was painless and easy, the maid was on time and she did an excellent job. Will be using them again in the near future.
I have used this service three times.. They were prompt, they were very thorough. I didn't know what to expect, it was a spring cleaning service. There were 2 maids that came out, they were very thorough and cleaned every room behind furniture and everything. Very happy with results. would recommend them to anyone needing a cleaning.
Do not call this service! They are strictly out for money. I asked them to clean my bathrooms and kitchen and nothing else. They quoted me a price over the phone and NEVER MENTIONED THERE WAS A 4 HR LIMIT. The maid took 2 hrs with my kitchen even though I told her that the bathrooms were a priority. Then she hurriedly cleaned half of my bathrooms and cleaning was very poor. Then she asked for more money to stay an extra hour to clean the remaining 2 bathrooms. I paid her and she did a poor job on the bathrooms. When I called to complain, the manager was not at all accomodating (he should have sent someone over for free to redo the bathrooms). He just said ""sorry no one told you there is a 4 hr limit."" I caution the public to NOT USE THIS service.
This company did a great job for me. They allowed me to be very specific about the cleaning they performed. The maids have all been very friendly and professional,. I would highly recommend.
The woman was late and really didn't clean well.
I really enjoy this company. They keep things simple and are willing to work with you. They gave me an estimate over the hone and were willing to follow my agenda instead of their program designed to squeeze dollars out of the customer. I did notice that they get very busy near the weekend and I have had to call in early to guarantee a thursday or Friday appointment. The other thing I really enjoyed is the way they were willing to adjust the cleaning time on a very short notice. When I asked about using mu supplies they were willing to do that also. Other companies had a bunch of reasons why they couldn't do it.
One suggestion I would offer is to try calling a company more than once. Most services never answer their phone or will answer it the one time you call and then you can never reach them again. If I can't reach a person easily I will vote with my feet. I have read several comments about the office staff being very friendly and helpful. I found this o be true in my experience also.
A year later they are still doing great!
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