8131 W Interstate 10, San Antonio, TX 78230
- Mon - Fri
9:00 am - 5:00 pm
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We had Nanette booking our cruise arrangements for all 50 of our wedding guests. She never responded to emails or phone calls and on many occasions we would have to call her many times to get her to call our guests back. Several of our guests decided to book with other travel agents because she was so hard to get ahold of. We had at least 20 of our guests (out of the 25 rooms booked) call us to complain about the service they received from her.
Her emails are not professional; she doesn't know how to properly spell or puncuate. When final payment was due, she didn't send out a reminder to our guests. We finally got ahold of her one day before it was due and told her she had to call our guests and let them know.
One of the rooms she booked wasn't in the correct category, so we are paying over $200 for her mistake. Several other issues came up which we asked her to fix and we had to hassle her about it many times before it was ever corrected. Almost a week after we had put down our deposit, we asked for the Carnival Confirmation that we booked our room and she claimed that it was Carnival's fault that it was taking so long(which it wasn't). We had a Carnival promotional offer that she failed to put onto our room correctly the first time around. We haven't gone on the cruise yet, so we are still waiting to see if it's correct.
Long story short, don't go here.
very knowledgeable, customer service oriented travel professionals. They go beyond the "call of duty". I have used Elite Travel for last 20 years - a "go to" travel agency!
Our trip went without one problem. I would recommend Elite travel to all people needing travel arrangements.
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