Formal Wear Rental & Sales
6941 San Pedro Ave, San Antonio, TX 78216
10:00 am - 6:00 pm
- Mon - Sat
10:00 am - 6:00 pm
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I traveled over 175 miles to pick up my dress, which was already paid for. When I arrived on a Saturday, the owner refused to give me my dress. He rudely exclaimed ""the upstairs is closed on the weekends!"" I told him I was not advised when I paid for the dress that they don't give dresses out on the weekends. He refused to give me his service. My older daughter then called and talked to the owner, and he said ""it is not my problem,"" and when she told him this was upsetting, the owner said he is very upset, making himself the victim. He proceeded to hang up on my daughter. NEVER DO BUSINESS WITH THIS STORE! THE OWNER (MALE) IS BITTER, RUDE, AND INCONSIDERATE. HE LACKS CUSTOMER SERVICE!!!!!
ordered an organza cathedral length veil with white piping. I asked for it to be ready on a Friday, the day before my portraits would be taken. On Friday morning I got a call from one of the employees apologizing that she would not be able to complete my veil that day. When she unrolled the organza there wasn't enough to make it cathedral length. She would have to order more organza. She said I could go in and pick up my deposit. When I arrived a manager, whom I can't remember her name, said I couldn't get my refund back because it was on a contract. Funny, they can't make it by the day requested so isn't that breaking the contract? Needless to say things got ugly!! I began raising my voice and she threatened to call the cops. I told her that I would call the cops because it wasn't my fault her employee told me to come back for my refund. When I asked her to bring the employee out she said she left home sick. I asked her to address this issue with her employee and not make this my problem. Before I showed up for my refund, I had gone around town looking for another bridal place to make my veil at the last minute. Thanks to Mayfair Bridal they agreed and then allowed me to cancel my order when suddenly Eduardo's suddenly fabricated my veil. Yes it was beautiful and just as I asked but it was so painful getting what I ordered. I would have paid twice as much to someone else if I could get my money back and not give Eduardo's my business. The cops showed up and said I could take them to small claims court but since the veil was now ready to be picked up the cops could not force them to refund my money.
I hate that store and will NEVER use them for anything!!!! I always tell this story to anyone who is getting married, having a debut or sweet sixteen. The management is awful and they only want your money, they DO NOT respect their customers!!!!! Don't use their service!!!!!! There are TONS of other choices and better people you can choose from.
I just got off the phone with someone at Eduardo's who needs some SERIOUS customer service training! I called about 5 stores in San Antonio and asked them to look up a bridesmaids dress. They politely did that for me. I haven't had luck finding it, so I called this place. Here's how the conversation went:
Me: Hi, I'm trying to find a certain bridesmaids dress; if I give you the designer name and style number, can you tell me if you carry it?
Me: I was just wondering if I could give you the style number of a dress I'm trying to find. Can you look it up for me?
Guy: Something about a style? What??!!
Me: (Getting annoyed) Yes, I have a style number for a bridesmaids dress. Can you tell me if you carry it?
Guy: (sounding irritated with me) Hold on
I was on hold for about 4 minutes, and he never returned.
I called back and asked him the same thing, in about 4 different ways, and he said that they DON'T do that. And that IF I GAVE HIM MY CREDIT CARD NUMBER he could. What kind of operation are you running? Before I could ask anymore questions, he HUNG UP ON ME.
So I called back. I said ""Sir, I just want you to know that I've called several other bridal stores today and they've all looked up the dress for me with no trouble at all. I don't understand why you can't do that, and you're losing my business today."" Before I could do anything else, he said that I would have to come down there to actually find out if they carried whatever style I was looking for. Then he hung up on me again.
I hope the people running this place realize they will not be able to keep business up with their terrible customer service. I realize the customer is NOT always right, but they do deserve common decency, and simple manners. That guy needs to go back to kindergarten to learn them.
A place like this, where it's pretty obvious that they don't have any respect for customers, doesn't deserve to have your business either.
I WAS THE 1 OF MY SISTERS BRIDESMAIDS. WE ALL GOT OUT DRESSES AT EDUARDOS.. ALL 7 OF US AND MY SISTERS AND BROTHE FATHER MOTHER AND FRIENDS THAT WERE WITH US THOUGHT AVERYONE WAS RUDE. FIRST THEY OVERCHARGED MANY OF US. ME AND MY SISTER THEY OVER CHARGED BY $50. THE OWNER WAS A JERK EVERYONE THERE WAS SUPER RUDE... NEVER EVER GO TO EDUARDOS!~ AND PLEASE PEOPLE SPREAD THE WORD!!~
My boys were standing in a debut for my young cousin. My husband takes both my boys to pick up their tux's from the shop. Upon arrival, they are handed the tux's and are told to go to the registar to pay for the remaining bill. My husband responds to them that they should try on their tux's for fitting. He is told by two seperate females that ""they don't need to try them on, that is why they take measurements"", my husband is in shock, yet proceeds to pay for the tux's. When I here of this, I contacted them only to be placed on hold several times. Upon speaking to my Aunt, who is suprised by this, she has told me that 2 of the girls and one of the escorts dress's/tux thus far have been HUGE and did not fit. I called them back to find out that I have til 5:30 to take them in incase it doesn't fit, this already an inconvenience to have to go back and it's already mid day! DO NOT USE THIS PLACE, PEOPLE ARE RUDE AND DON'T KNOW HOW TO PROVIDE CUSTOMER SERVICE AT ALL.
I myself had the pleasure of speaking to this unbelievably rude person. Unfortunately, I have allowed my daughter to participate in her friend's quince later this year. Reading all of these frightening comments has made me nervous for my daughter's friend. What can all of us do to make our voice heard? SOMETHING DEFINITELY NEEDS TO BE DONE!
Our business with this merchant has been the WORST customer service experience ever. Even as a last, the world is coming to an end resort, take your money and your time and go anywhere but here. I do need to mention Ellen was the only bright spot on an otherwise dismal, vomit invoking experience. What would you think of an employee (I think his name is Frank) who got in your face, pointed both fingers at you and stated ""If you're looking for trouble, you've found it right here."" all because you were trying to find out his name so you could complain to the manager? Or other employees who refused to get involved and would rather walk away? Or your spouse being told over the phone how she had better not come into the store because he (Frank?) does not want a confrontation and then hangs up? Or how hard it is to write a review this bad without filling it with expletives? Folks, catch the Bubonic Plague and spread it to you entire family before you go to this store.
Eduardo needs to go on ritalin. He went all psycho just because we asked about the pricing for my dress. He said you want the DRESS OR NOT!! I?LL TELL THEM NOT TO BRING IT OUT TO YOU. YOU HAVE TOO MANY QUESTIONS!!!!!!! He threw the dress at my Mom and had no reason be act like an untamed animal. He deserves to be sued, but I doubt this place makes money, maybe that?s why he?s cranky ol fart. This man is chemically imbalanced and should stay away from people. He knows nothing about business. I would never go back and tell anyone not to go to this boot leg place. You would think he would be more professional and lead by example. He needs to retire if he?s going to treat his customers like crap. He was rude when I asked if my dress had some in. He said ELLEN WILL CALL YOU and then hung up. Come to find out no one called me and my dress had been there a week and I didn?t even know it. This place is a low class operation.
Owner was absolutely horrible. He was upset with something and took it on us. He stated that he did not need our service, however, we were stuck because our best friend's debut was occurring on Saturday and we had to buy the dress. He screamed and did not let us try on the dress. He stated he wanted us to leave. He only did this because he knew we had to choice but to buy the dress...Awful if you want a nice wedding or debut...do not choose this place...
I was forced to use this store for a second time because of a debut. I had told myself the first time I would not go back. Although, at this point I guess I have no choice. And because I'm sure most of the people that go in that store have no choice, the owner knows that he can be as discourteous as he wants to. He has absolutely no customer service skills whatsoever. If you value being treated like a human being instead of a piece of trash and would like to spend your money somewhere that you are appreciated, do not use this store!
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