Formal Wear Rental & Sales
6941 San Pedro Ave, San Antonio, TX 78216
10:00 am - 6:00 pm
- Mon - Sat
10:00 am - 6:00 pm
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The service at this store was the WORST any one could imagine. Customer Service is not even a word in their vocab. The owner and sales people are rude, sarcastic and just plain nasty. When you first inquire about products they are welcoming, yet soon enough you find out they have given you partial information, they do not provide the service they first promised, they no longer have time to ""deal with you"", they act as if they are giving you free merchandise, they hang up on you when you call to inquire about a problem, they give out wrong merchandise and then tell you it's your fault that you are being so picky. Unless you want to deal with added stress by incompetent people, then don't use this company for dresses, tux, or anything else. Don't put yourself or members of your special function that are all paying good money through these headaches unless you do not care if they mistreat or lie to you, your family or friends. Even if you have to pay a little more money elsewhere, IT IS WELL WORTH IT then doing business with these people. Never again well we, any of our friends or family be using them for anything.
My boys were standing in a debut for my young cousin. My husband takes both my boys to pick up their tux's from the shop. Upon arrival, they are handed the tux's and are told to go to the registar to pay for the remaining bill. My husband responds to them that they should try on their tux's for fitting. He is told by two seperate females that ""they don't need to try them on, that is why they take measurements"", my husband is in shock, yet proceeds to pay for the tux's. When I here of this, I contacted them only to be placed on hold several times. Upon speaking to my Aunt, who is suprised by this, she has told me that 2 of the girls and one of the escorts dress's/tux thus far have been HUGE and did not fit. I called them back to find out that I have til 5:30 to take them in incase it doesn't fit, this already an inconvenience to have to go back and it's already mid day! DO NOT USE THIS PLACE, PEOPLE ARE RUDE AND DON'T KNOW HOW TO PROVIDE CUSTOMER SERVICE AT ALL.
I WAS THE 1 OF MY SISTERS BRIDESMAIDS. WE ALL GOT OUT DRESSES AT EDUARDOS.. ALL 7 OF US AND MY SISTERS AND BROTHE FATHER MOTHER AND FRIENDS THAT WERE WITH US THOUGHT AVERYONE WAS RUDE. FIRST THEY OVERCHARGED MANY OF US. ME AND MY SISTER THEY OVER CHARGED BY $50. THE OWNER WAS A JERK EVERYONE THERE WAS SUPER RUDE... NEVER EVER GO TO EDUARDOS!~ AND PLEASE PEOPLE SPREAD THE WORD!!~
Our business with this merchant has been the WORST customer service experience ever. Even as a last, the world is coming to an end resort, take your money and your time and go anywhere but here. I do need to mention Ellen was the only bright spot on an otherwise dismal, vomit invoking experience. What would you think of an employee (I think his name is Frank) who got in your face, pointed both fingers at you and stated ""If you're looking for trouble, you've found it right here."" all because you were trying to find out his name so you could complain to the manager? Or other employees who refused to get involved and would rather walk away? Or your spouse being told over the phone how she had better not come into the store because he (Frank?) does not want a confrontation and then hangs up? Or how hard it is to write a review this bad without filling it with expletives? Folks, catch the Bubonic Plague and spread it to you entire family before you go to this store.
Eduardo needs to go on ritalin. He went all psycho just because we asked about the pricing for my dress. He said you want the DRESS OR NOT!! I’LL TELL THEM NOT TO BRING IT OUT TO YOU. YOU HAVE TOO MANY QUESTIONS!!!!!!! He threw the dress at my Mom and had no reason be act like an untamed animal. He deserves to be sued, but I doubt this place makes money, maybe that’s why he’s cranky ol fart. This man is chemically imbalanced and should stay away from people. He knows nothing about business. I would never go back and tell anyone not to go to this boot leg place. You would think he would be more professional and lead by example. He needs to retire if he’s going to treat his customers like crap. He was rude when I asked if my dress had some in. He said ELLEN WILL CALL YOU and then hung up. Come to find out no one called me and my dress had been there a week and I didn’t even know it. This place is a low class operation.
I know that I am not the only one to have an excruciatingly horrid experience at Eduardo's but I must try to help someone from making the mistake of walking into this place to rent a tuxedo or buy a wedding/ bridesmaid's dress! It started with the older man who stands behind the counter at the San Pedro location... I walked in to the store and there was no acknoledgement what so ever which is not good for business but I let it fly. After I asked for help he asked in the following words, ""Do you need anything?"" He then proceeded to ask, "" Are you here for a wedding dress or bridesmaid's dress?"" I was furious and I hadn't even been there for five minutes. When I called to check what time their hours of opperation the same man hung up on me before I could ask my next question. After having that aweful experience at the San Pedro location I figured I would try my luck at the Military location. It was the first experience TIMES TEN!!! I called in advanced to make sure that I could return the tuxedo my boyfriend rented to that store and when I got there the woman who runs the front counter there had the audacity to tell me that she couldn't return my deposit because I rented the tuxedo at a different location and proceeded with, ""If [I] didn't like it to take it to the San Pedro location."" It was the first and last time I will ever do business with them!!!
I traveled over 175 miles to pick up my dress, which was already paid for. When I arrived on a Saturday, the owner refused to give me my dress. He rudely exclaimed ""the upstairs is closed on the weekends!"" I told him I was not advised when I paid for the dress that they don't give dresses out on the weekends. He refused to give me his service. My older daughter then called and talked to the owner, and he said ""it is not my problem,"" and when she told him this was upsetting, the owner said he is very upset, making himself the victim. He proceeded to hang up on my daughter. NEVER DO BUSINESS WITH THIS STORE! THE OWNER (MALE) IS BITTER, RUDE, AND INCONSIDERATE. HE LACKS CUSTOMER SERVICE!!!!!
WORSE PLACE TO SHOP AT! I bought 2 quince dresses & spent over $1000 and they mess up the order and REFUSED to fix it. When we were tryin dresses on for my sisters both had jackets. We came back a second time to take a 2nd look & once again the dresses had the jackets. Now we order them both & go to pick it up and one of them is missing a jacket..they tell me the dress never came with one. I went in circle with those ppl jus to fight with the RUDE owner who start cusing & mumbling thinks in spanish sayin that i didnt know nothing...i said well even if there was a mistake u should give me a jacket & he yanks some random jacket throws it on a mannequin & says look it has a jacket mockin me. Of course he could be rude since i had already paid a 1000 deposit. I said give me my money back since i didnt get the dress i ordered & he took off. This is the worse customer service EVER. And i should have known better cuz when we 1st start lookin the 1st sales rep offered to take $100 off since we were buyin 2 quince dresses & when i went back to purchase them they had said no that was only if u bought them there & then...what does a few hours difference make when they are making $1500 off 2 dresses never mind that we were going to get the courts dresses from their to but forget that...a placed we discovered a little to late called Bridals & quinceras (off of 410 & ingram) is much nicer & reasonable.
Owner was absolutely horrible. He was upset with something and took it on us. He stated that he did not need our service, however, we were stuck because our best friend's debut was occurring on Saturday and we had to buy the dress. He screamed and did not let us try on the dress. He stated he wanted us to leave. He only did this because he knew we had to choice but to buy the dress...Awful if you want a nice wedding or debut...do not choose this place...
I found the store through this site, and was almost scared after reading the horrible reviews. However, as soon as we arrived, a very kind salesperson offered to help. We told her our meager budget, and we were just looking, and she was still attentive. She then took us to the upstairs clearance sales racks, and after telling her a general idea of what I was looking for, she found the perfect dress. However, the zipper was halfway torn off. Even though it had been marked down from $250 to $65 already, she still gave it to the seamstresses who fixed the zipper and pressed the whole thing while we waited (about 15 minutes).
The only downfall was that the shoes I purchased were worn out entirely after just one night, but they cost only $5.99, so it was almost to be expected.
The store also offered gloves, artificial bouquets, tiaras, scepters, and many other items quinceanera related, many incredibly inexpensive, some more upscale. I loved it as a whole and would recommend it to anyone in need of formal attire, from outfitting a wedding to prom dresses.
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