ALL AFFORDABLE TOWING
1613 N Colorado St, San Antonio, TX 78201
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Left me stranded at a gas station for five hours after waiting. Very poor customer service, with no regard for anyone else's time.
I am absolutely livid with todays events. If i could give them zero stars I absolutely would.
I had scheduled a tow with All Affordable via AT&T Roadside Assistance at around 1 pm and my original quote was 60 minutes. Honestly, although it was a bit longer than i had anticipated, it was fine, I didn't mind as I had the day off anyway. I had a deadline of 2:30 at the dealership to take it in to have it checked today and I had some time. After about 90 minutes I decided to check on the status as I had been waiting far beyond the ETA. The young woman who answered obviously hated her job and was extremely rude. She then told me it would be another 45 minutes. Trying to be understanding, for all I knew they were extremely busy, I calmly said "ok" called the dealership to reschedule my appointment and continued to wait. After another hour and a half (now being over 3 hours, 2 hours past the scheduled time) I call again and the same young lady answered and said she would call the driver and then call me back. After another 30, still no word back from her so I call but it went to voicemail, waited another ten minutes and called again, and again straight to voicemail. At this point I'm irritated and I call AT&T Roadside Assistance once again to see what was going on. The AT&T rep called three times and got the same voicemail as well. She then promptly cancelled with All Affordable and scheduled Mobile City Wrecker Service instead. They arrived in about 20 minutes.
The worst part is that what was going on with my truck was covered under a power train warranty which also provides a free rental. I arrived a little after 5 and they had no one to verify it was power train to give me the free rental. End result? I'm now out $170 for a rental, my entire day was wasted and now my car repairs will take an extra day from what was anticipated. I would stay as far away from these people as possible. I am a VERY reasonable person and patience and giving benefit of the doubt just ended up with me being taken advantage of.
All Affordable seems to think that it's acceptable business practice to provide awful customer service, not call back when promised, not even to show up at all. If I had had my truck towed on the timely basis that they had quoted, none of this would have taken place, I would not have been late to the dealership and therefore out $170 for a rental, I wouldn't have waited a total of 4 hours in Texas heat, and I wouldn't have wasted my day on something that should have been finished by 2:15 pm.
If they had any integrity at all, I would have been contacted with AT LEAST an apology. You don't leave paying customers stranded and not have the decency to even call them.
**PLEASE DON'T LET THOSE OBVIOUSLY FAKE "ABOVE AND BEYOND" REVIEWS FOOL YOU, THIS PLACE IS A JOKE**
who in their right mind would give these people a business. very unprofessional no communication what so ever.. very rude.
I left my car at CVS overnight and when I went to get it the next day, I see that my car was gone. I GOT TOWED (I guess I did not see the sign posted in the parking lot). I called the towing service listed on the sign. Let me let everyone know that this business has Grade A employees and some of the friendliest people I have come across (most of us have experienced towing services that simply do not care). I was instructed on what I would need to retrieve my car and all my questions were answered promptly. When I arrived, I saw my car was in a well secured location. I talked with Eric, who quickly got everything cleared for me in no time. He told me they took care of my car and after inspecting it, there wasn't even a fingerprint on it. We spent more time chatting about cars then it took to process all my paperwork. In the past, I have come across towing services that charge these ridiculous fees. All Affordable Towing doesn't gouge your eyes out. The fees were more than half of what most places charge. If you ever get towed away, you better hope it's by this company! If you ever need a tow service, call this company without hesitation. They treat their customers like a friend! My Saturday morning was better than expected!! Support this local and independently owned company. They will treat your vehicle as if it was their own. Thanks again.
GREAT towing company. Was there promptly at the time I asked and very friendly. Highly recommend this company and I will use again if needed. Thanks so much!!!!!
They broken my vantilation fan of my food truck when they towed. the owner tried to fix but it did not working. Then he charged 3times. Why? Labor fee!!! Is that make sense? Then he siad to me if not pay he will put it back!! Don't use this company if you don't want to get damge of your money and car!!
Car died overnight at the local Valero. Called All Affordable Towing the next morning and these guys had the lowest price by far for a tow. Only needed it towed 3 miles down the road to my house and Eric gave a fair price and was prompt at the pick-up point.
Ill be sure to keep this business card handy for my car troubles in the future.
Thanks AAT !
I am an owner of a Mechanic Shop locally. This towing company is the only one that will provide great service for us no matter what time it is. Everytime we need someone reliable he is there. I would recommend this company to any of my family members and close friends and all my clients that come to my shop. So hopefully you will call this company for towing. He has excellent prices also.
Not only did I receive awesome towing service from these guys, but they went above and beyond to help me with my worn out key that wouldn't even start my car...the tow truck was there within minutes and got my car to where I needed quick. And since my key wouldn't work (and after we went to 'Ford' and got crappy service with a side of "It's gonna be around $600 to fix your problem")...these guys fixed my key and ignition problem by the next day and for HALF THE PRICE!! Definitely a towing company I will always call if I had a problem and recommend to everyone...
when we needed to have a truck and travel trailer towed they went above and beyond the call of duty we would recommend them to anyone who needs help thank you so much
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