Alamo Heating and Air Conditioning
14824 Bulverde Rd, San Antonio, TX 78247
- Mon - Fri
8:00 am - 5:00 pm
- Sat - Sun
CategoriesAir Balancing, Heating Equipment & Systems-Repairing, Air Conditioning Contractors & Systems
Specialties: Pleasure, Leisure, Air Conditioning, A C, Luxury, Cooling
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5 Star all the way! Couldn't be happier with the service Troy & Alex provided today. They are good people, ethical, honest, dependable and knowledgable. Troy found the REAL problem of our AC, which was much much less than what other companies were trying to sell us.
I will never use another company for our AC needs.
They are so honest and fixed everything right away!!! We had originally hired John Wayne and had a ton of issues with them. They wanted 3x the price, had messed up work, lied and drug us through the mud for over a week! We called around and Mike at Alamo was just so honest about everything. He replace our A coil and drip pan for 1/3 of the cost, showed up right away and walked downstairs to give us honest updates of everything. He did not go a penny over the estimate. A few weeks later, the outside unit had an issue and they showed up while we were at work and fixed it for almost nothing! I have referred them to my parents, in laws, friends and customers. This is probably the most honest company I have ever dealt with!!!
Wow - I've had very good service from this company. I was also referred by my home warranty.
They replaced my very old unit and were very courteous and professional. I continue to use them for spring and winter HVAC check-ups. Very important to make sure everything is working before the start of summer and winter. Hate being without AC or heat.
Not sure if this is the same Alamo Heating & Air Conditioning but the one I used was located at 3322 Coral Grove Dr San Antonio, TX 78247 PH: (210) 490-4244. Can't say enough good things about them! After not hearing from another company for 2 days in a row, my home warranty company called Alamo. They told me they'd be at my house within 2 hours. The technician (Troy) was at my house within 1 hour and my a/c was up and running cold within 2 hours. Fast, friendly service!
Long story short, going on two weeks without A/C. I have to get on them to do things instead of them just doing it. They are going to make a couple grand off me and they treat me like they aren't making any money off the deal. Referred by a home warranty company, not seeing the value in that insurance company or the service provided by this company either. They have NEVER called me, all calls and conversations have had to be initiated from my end. One star seems a bit generous right now.
Waited and waited for my return phone call and for the tceh to show up only to be told we were low on freeon. Then decides he doesn't have the part he will have to ccome back tomorrow. Still no show so called the office to find out what went wrong "unable to find the work order or the tech. Can't help". So now 3 days later we were told dirty coils we would have to hire someone else for this job WTF!!!!!!!! PLEASE don't waste your time with these people!!!!!!
Technician was on time. Problem was corrected and i even received a follow up call the next day to check how it was working. I will definitely use them in the future
I have dealt with quite a few air conditioning companies but this one is by for the WORST!!. I have had to use them for our home warranty and they really are the most incompetent people. They have left with a broken air conditioner for a week in over 100 degree weather here in Texas. They don't return phone calls or call to make an appointment when they are supposed to. Most of the time they do not answer the phone. I have had the customer service people from the warranty company call them and they assure me that they are going to call me for an appointment and they never call. This is by for the most ridiculous excuse for an air conditioning company ever! I am utterly disappointed and frustrated not to mention HOT!
P.S.- We asked them to give us a bid on a new air conditioner and they wanted to charge over $10,0000!!!!! I have a 2,300 square foot house. Can we say price gouging in the middle of a heat wave. Not only are they incompetent they are dishonest!
I was referred to Alamo via my home warrenty plan. My a/c was not operating as it should. The technician came, diagnosed the problem and phoned his results to his supervisor. The supervisor then called the warrenty company and gave them data that the technician had not written on his service sheet and then argued with me that he was right. The warrenty company deemed the claim not their responsibility. I sent the service sheet from the technician to the warrenty company who then conferenced me with the supervisor. The supervisor did a CYA dance informing the warrenty company that ""the company policy is for the technician never to divulge any information to the home owner...it is not the technician's responsibility to report to the homeowner."" Alamo might be a good company if upper management had any idea how their mid-management is destroying their reputation, if they even have one!! Alamo is not a trustworthy business based upon this experience. I will make sure to inform all my family and friends of my experience!!
I have used this company for over a decade.
They have always answered their phones,
been friendly and helpful. They perform
good work in a timely fashion.
I recccomend them.
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