07/01/2016OpenSided M R I of San Antonio
Unprofessional, Zero stars. Appears to be customary to double book (for a single MRI machine w/45-60 min appointments). Open MRI of San Antonio was running 2 hours behind schedule for morning appointments, purposely failed to notify me I would not be attended until 2 hours AFTER my scheduled afternoon appointment. The female scheduler stated she didn't inform me timely because I had such a lengthy travel time to arrive for my late afternoon appointment (???); 2 hr wait was only disclosed after I had arrived 15 min (beforehand for paperwork as instructed), waited 20 min after my scheduled time. Another elderly patient & family swore to have been "forgotten" when I arrived. No apology, wait time was mentioned. I was informed (upon scheduling weeks before) of their strict rescheduling policy for all tardy patients (15 min +). I chose not to conduct business w/them, filed a complaint w/the Better Business Bureau (NOT part of BBB). This appears to be about their bottom line not your MRI.
Extremely unhappy about my services there. I was going in for a routine 20-week pregnancy ultrasound. According to their policies, they require a full bladder. That is utterly idiotic; I had 5 ultrasounds (at other places) with my previous pregnancy and was never required to do that, nor was I required to for my 13-week scan with this pregnancy (also at another location). I arrived early and with a full bladder as they had requested, and was told to wait. And wait. And wait. Finally, at 15 minutes past my appointment time, I was nearly in tears, and told the front desk. They asked me to wait a little longer. I did not; I ran to the restroom (which I had to find myself, as no one would tell me where it was). It was another 10 minutes before the tech finally came to get me.Second issue was that they refused to allow my husband in the room for the scan, and instead insisted on him waiting out in the lobby. Again, in my myriad of other ultrasounds, I have NEVER been denied my husband in the room. I was not allowed to view the images during the scan: the tech turned the screen so I could not see. She did not discuss anything with me during the exam at all: complete silence. Once she was done, she went and got my husband. She then spent a cursory 5 minutes quickly whipping the wand around and saying things like 'oh, here's the heart, here's the head.'Third, we were not provided any printed images of the scan. We were given a CD-ROM of the images, but they open in a very strange program (GE imaging?) that my computer can't recognize. I had to use library computers to view them, and it was very difficult to navigate.All-in-all, a horrible experience. Find another place!