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Shoppers beware! The WORST customer service I have ever encountered. I purchased a pair of shoes at this place and was diagnosed with Psoriatic arthritis. I am unable to wear the shoes as per my physician. I went into the shop and purchased a pair of earrings yesterday and asked if I could exchange the shoes due to my condition. The sales person looked up tbe transaction and said yes.I had planned to spend an additional $50 plus dollars on a pair of sunglasses and another pair of earrings. When I arrived at the store the same sales girl said well " its been over 30 days so the owner wont make and exception. I asked to speak with the owner as I am a business owner myself and my customers are what keeps me in business. The sales girl was texting the owner and said the owner Adriana S de Moreno was just too busy to speak with me. I was flabbergasted at such horrendous treatment of a customer. This is beyond terrible treatment and I will NEVER step foot in this crap hole again!! Being a business owner and knowing that my customers are what put food on my table ,I know personally that exceptions can be made. But if you are ad greedy and disrespectful as this Adriana is I know Karma will prevail!
So happy to say that I have been a regular customer of this store for quite some time already. I highly recommend them to those who want nothing less but quality shoes.
Good store very helpfulEstrella salazar! :)
Over 50 years of experience. Stop by and judge for yourself. We are highly recommended by major western stores in town and many many clients.
My dad Amado H Torres worked for this company back in the 70's and 80's when it was in downtown connected to the Navarro Hotel on Navarro St. San Antonio Texas
LUV my inserts!!!!thank you.They overall have contributed to aiding my body in completeness. I will not go another day w/o my inserts because they make the difference. The quality of care the repesentative took with me was exceptional, provided knowledge and skill.
It's the best place in our world to get what you need. They make every conscience effort to get the product for the families in mariachi and Ballet Folklorico nit to mention all school districts. If you need custom work they deliver!
This store has the best employees very helpful and very nice! Best boot store i have gone to!!! Highly recommend Sincerely Sergio Gracia !!!!!!!!!!!!
Shoe broke right when I got them out of box. I immediately drove back to shop with my receipt asking for an exchange and they declined.
I'm a disabled iraq veteran & I was in so much PAIN all the time. With me the pain starts in my heal and as the day progresses it moves up through my knees into my lower back. At this point I'd usually have to take medication or a nap or both.I LOVE my Inserts !!! I had no idea a product like this existed or could be so effective.Now with the right support I can go allot further, feeling allot stronger & more secure in my steps. But more importantly, I have less pain and need less medicine.I'm personally grateful to Ideal Feet for their wonderful, non-judgmental support and their wonderful insoles that I now wouldn't dare go a day without. RJW