UPDATED POSTING & CHANGE IN RATING:I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers!_______________________________________________OLD POSTING:(1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
Have used them for catering large company events with over 250 people spread out over two shifts. They have a number of things to pick from but the overall favorite is the Three Meat Plate, with potato salad, beans, bread, jalapenos, iced tea, and pies and cheesecake. We have had various celebration dinners, but our employees love them best of all. They love the taste of the food and they love how quickly they are served. I love their effeciency in serving, their courteousness, their willingness to meet our needs, and at this last event, the extra touches they made to make it the greatest catering event for our employees. Looking back, I can remember when looking for a caterer and seeing their name, I only thought they did hamburgers out on Austin Hwy. I took a chance went by, tasted the food, decided to use them, and our employees loved it so much I have kept using them and will continue to do so.
I'm in from LA and how can you be in Texas and not get some barbecue? The reviews I read on this chain elsewhere were mixed, but since it's right next door to my hotel, I tried it anyway. I got the rib plate with three sides. The first rib I had was absolutely great! Tender and wonderful and it put Los Angeles Bar-b-q to shame. The other ribs on the plate must have come from an earlier batch because they were dry and overcooked, and a little bacony tasting. Oh well. I still enjoyed that first rib, and would go back to give them another chance. The service was friendly and efficient, and the place clean and comfortable. The sides were good also. Give it a try if you're in the area, and be happy with good, but don't expect fantastic.