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Joey was great. I was looking for a better quality ride for my 2002 lifted excursion, he gave me a variety of options and I went with a fabtech coil over conversion. He was right the ride is a night and day difference. He kept me updated daily and sent photos with the progress. I would have given a five star rating but because it took a while for fabtech to make the coil overs I had to wait longer than I would have liked, not really Joey’s fault, but hey I’m giving an honest review. I would definitely recommend Joey and his crew.
Been there before to get my Jeep's differential fluid changed, they were good at that. Came back two months later after the dealer stated one of may catalytic converters was bad. The owner (Joey) said I should change both because if one is bad the other will be too. Purchased both sides from dealership (non-returnable part for catalytic converters) and dropped off vehicle the the night before appointment. We agreed upon the price which was $75 more than another respectable place 5 miles away but decided to pay a little more for homage because I have two jeeps running out of warranty. I called around 5 pm to say I was on the way to pick up my jeep. The tech who answered said owner is out of town and "was supposed" to call you. I had the owner call and he stated the job would take about 5 more hours of labor than he planned and would have to charge me over double of the original quoted price. I asked if he could still honor our quote as I already purchased the non-refundable parts ($800.00) and all he would lose is labor cost as he would still make a profit being I bought the parts unless he pays his mechanic 100.00 / hr (doubtful). He said no and would rather have me take the loss than lose 5 hours of profit margin on labor even though he quoted a price and had my jeep for two days. I mentioned the downstream business from both my jeeps and he still declined. This is not a place I would take any of my jeeps to again. EXTREMELY poor customer service! This would not be allowed in most customer service industries, Quote, agreement, cash spent by owner, then he declines because of not enough profit margin? WOW! I see why he owns all those expensive toys he drives.
Knowledgeable and help full They have a lot of stuff for alot of different thing there seem to have everything in stock too on next day I'll send any one there. They have worked three of my trucks and I still own all of them.
I was moving to another state and got busy with my house stuff transport and my two cars shipping. They assigned a driver for me within a day. He promised 8-9 day window with a maximum two weeks and i got my car in 3 weeks only. and he was incredibly difficult to reach. The car arrived undamaged ..at leas one thing i would be happy about.
so the pickup happened same day. they promised to take my car back to Texas in 3 days but it actually took them 6 days to drop it off to my place in san antonio. overall, it was OK. most importantly, my car arrived in a god shape and clean.
Bought 4 new trailer tires and had them installed. 7 months later, and 1st time to use after tires installed, all the valve stems had cracked, one completely releasing all the air. Appeared valve stems had not been replaced with the new tires. When I called and spoke to a manager he confirmed they only inspect the stems and not atomically replace with new tires. He said they could take care of it, but would have a charge for doing. If I'm going to pay for something that should have been done with the tires, I might as well take it to a tire shop that knows what they are doing.
My experience with this auto shipping company to transport of my 2015 chevy impala with this company was average. actually the driver who was assigned to pick my car up was so rude. what the customer is expected from a driver is keeping the client up to date about the status of the car. I haven't heard from driver until an hour left to delivery and I wasn't at the place and forced to take an off the day from my work place and left early to get the job done and take back the car from the driver.
Excellent service & prices. Got new wheels for my challenger and an exhaust system earlier this year. Going back to get more work done.
Not so much satisfied with their service!once my car got picked up from san antonio, I could hardly talk to their customer service a well as the driver to get the update of the delivery. however, finally my driver droped my car off timely at LA. but i wish they would more communicative and respectful with their clients.
I've called san antonio car transport to get a quote for the shipping of my 2012 mazda cx 5. very communicative staff, kind and helpful. got all my questions included my quote just in 10 mins which was made me satisfied. booked my order and got the car safely just as contract. thank you guys you did a good job!