11/11/2017Mega Furniture La Plaza del Norte
Cheaply mande furniture, but not inexpensive prices. On their furniture "Sales.to get you in the door" they take SELL MASS QUANTITIES at CHEAP prices, make unrealistic delivery dates and never advise you of date changes!Management Resolution to product deficiencies IS NONE EXISTENT!!!! Refunds for overpayments, is NOT an option..they make you select an in store item.I purchased 1 living room set and 2 Pub Style tables with chairs from Mega at the end of 1/2017. Upon delivery, all the furniture was damaged. In fact, 1 of the Pub sets was broken into SO many pieces, the delivery crew had to leave it in the and return it to their warehouse. In fact, they WILL NOT CREDIT MY ACCOUNT...I am still paying for it (Mgmt Issues) The living room couches were damaged as well, but I was basically told by the delivery crew, I had to accept the product. I took pictures went marching to the store and demanded a REFUND...MGMT DENIED MY REQUEST. Another set was delivered 6 weeks later (mid March 2017) DAMAGED AGAIN!!!! (Pictures taken again) A "so called furniture repair man" showed up, turn the couch and loveseat over, stuffed them with paper, secured it with rubber bands and said, "he was finished with the repairs" I have called Multiple Store Mgrs, Warehouse Mgr, District Mgr, since 3/2017 requesting A FULL REFUND. As of this date 11/11/2017, I have had NO RESOLUTION. THEY ARE WAITING FOR THE WARRANTY TO EXPIRE. Unfortunately, they have not even responded to Citi Bank Corp!!!!
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