Bert's Gene Brown Transmission
Regarding RIPOFF Review by Travis C on 2/4/15Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surprised that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.
I have been coming to this shop for about 25 years. Mr. Yang and his son are expert and thoroughly honest mechanics. They are also conservative in their approach - never recommending things be worked on unless they believe there is a clear need. Do not let the modest setting mislead you – you will get the highest quality service at a fair price at Yangs.My first car to bring here was a 1983 Honda Prelude which I drove for fifteen years until it reached 340,000 miles. I liked this car – obviously – and Mr. Yang kept it running well until I just wore it out. I then bought a used Lexus SC 300 which I drove for seven years. The car was more finicky than the Honda but Mr. Yang kept it running well until I sold it at around 180,000 miles.Finally I bought a used 1999 Lexus GS 400 which I still drive. It is because I trust the Yangs that I am comfortable driving a car that is now 14 years old.I have never felt the need for the service of the Honda or Lexus dealerships in town. While I am sure that some of the dealers offer good service, I believe that my cars have been professionally maintained at a significant savings because I have used a great independent mechanic. Furthermore, I have introduced three of my friends to Yang’s and each of them are very happy with the quality and cost of the work that has been performed for them over the last fifteen years at Yangs.Finally I am always a little uncertain about glowing reviews of small businesses but I am not related in any way to the business and my recommendation is offered in the hope that if you have an Asian vehicle that you will be happy to find an honest, fairly priced, and expert mechanic.
"Highly Recommended" To start my review, let me say I had initially taken my car to another place because my car was over heating, I spent alot of money at that other place and was about to fork out alot more until I was recommended to take may car to a man named Jesse @ Coopers, Bimmers & Benz for a second opinion. At first I was a little nervous because it took a while for them to diagnose the problem but in the long run these guys did an AMAZING job at putting all their time and effort to make sure they found the main problem and didn't just make an assumption to get my money. These guys found the issue that the "other mechanic" couldn't find!!! I have had my car back for a couple weeks now, I have been closely observing it to make sure it has not over heated and everything has been working PERFECT! I could't be happier with the work and service I received. You may ask what is my only regret? Well my only regret is not taking my car to "Coopers Bimmers & Benz" from the jump...They would have found the problem from the beginning, and would have saved me money. Take you car to Coopers Bimmers and Benz----you will not be disappointed! Also was very impressed by the follow up call by the lady in the front, its nice to know there are honest and helpful mechanics still left in this world.
This place is the best for your audio/video/tint & alarm! Had work done at Mother's, Custom Sounds, and other more advertised businesses, but by far more satisfied with Exteme Auto Toys. After finding this shop, I will never again go anywhere else. The owner Gary is very friendly and knowledgeable. Recently took him my 2013 Tundra and was extremely impressed with the outcome. The Alarm was cheaper than anywhere else (Excalibur), and the sound system installed sounded awesome with no flaws! Not to mention, way less expensive than what I was gonna pay at some other places. On top of everything, he even noticed my truck didn't come with the center speaker on the dash that the upgraded Tundras come with and installed one he had around the shop and didn't even charge me for it! The alarm and system was in result a real clean set up. I had gone a while back to get my mom's car tinted there as well and the results were the same - friendly service, knowledgeable staff, great clean work, and believe it or not, the best prices in town! I give this shop a complete 5 star rating because I would recommend it to anyone with complete confidence that you will be completely satisfied with their work and won't burn a hole in your wallet. Customer for life right here!
I have bought 5 cars from Gunn; the last 3 were from Gunn Nissan. Every single time, it is a pain-free, pressure free process. Because the sales people are not paid on commission, they are more invested in making the customer happy than making the next sale. John Alvarez has been the salesperson I have worked with for my last three auto purchases, and he is always knowledgeable, courteous, and helpful. This last purchase was no exception. My husband was looking for a small work truck. I called John, described the features we wanted, and by the next day we were driving our new Nissan Frontier truck.The other thing I love about Gunn Nissan is the customer experiences I have had after I purchased the car. Any time I need to get the oil changed or get maintenance done on my vehicle, I have had a positive experience. They get me in and out pretty quickly, and they also provide nice amenities for their customers while you are waiting. One Saturday morning, they had a massage therapist giving complementary chair massages to waiting customers. What a great perk!
Big Moe Starters & Alternators
ig Moe Starters and Alternators has earned a customer for life!! Truly recommend anyone looking for starter/alternator sells/service to call Big Moe!! My experience could not of been any better!!Knowledgeable, honest, fair and personable are the words that come to mind when thinking of my experience with Big Moe Starters and Alternators. My alternator started going out so the research began, searched online and other local shops but Big Moe had the best price for the quality. Gave Big Moe my vehicle info to have my alternator shipped to store next day, arrived the next day with the alternator pulled from my vehicle to find out my vehicle had a larger than factory alternator installed because of the vehicle added accessories. Lucky for me the guys at Big Moe caught this larger alternator and had one in stock! Best part is that Big Moe was able to sell me the larger alternator at no additional cost! I'm forever grateful, wish the best for Big Moe and will continue to do business with these guys. Gotta say Thank you again to the Owner Lonnie for taking care of me.