1.Diamond Ridge Apts North
5335 NW Loop 410
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Getting maintenance out in a timely fashion is impossible. Complex is old; mold and roach invested. Save yourself the headache don’t rent from here.
One star is a lot for you!!!I regularly do not write a review. If I really like the service/item then I do so. However, this company needs to care about their customers! They just overcharge and you lose your security deposit, can you believe? For what? Just you clean the house but they did not like it! I left the property better than how I found it, fixed multiple areas by my effort only, painted the railing with my leftover white paint. I care where I live.I asked you to change your customer care people! Irma never lets me express what the question I ever had! Very and VERY rude person. Needs to learn how to respect. Teach her!!!I am never ever satisfied with the service I received from you. Because of not being honest and not respecting the business you do!!! This is not any about customer service!!!
Bradin the last weekPrepare to be Nickel and Dimed:1. Mandatory Trash Service fee2. Mandatory Pest Control fee3. Package receptacle fee (no office hold)4. Mandatory Renters Insurance (Fined if your paperwork is not on file) Pros: Maintenance staff, building grounds, location (+/-), construction qualityCons:• Automated billing (Conservice) will glitch and not submit ACH payment.• Application paperwork will require continual oversight (>5 days approval)• Office staff will offer verbal assurances with zero follow-throughAnecdotal email (to Cross Mountain Office Manager):"Given the numerous issues we've encountered will billing via your "recommended" services, i.e. conservice, I think this is a rather unfair charge.The fact of the matter is that there has been zero lapse in coverage. Were we notified when the Conservice system failed to properly transfer funds on time? No. We've been paying rent manually ever since by check, which I've had to request sign receipts for every month.I fail to understand the rationale for a charge of this nature. It sounds to me as though Cross Mountain is attempting to profit upon a third party insurance provider, or by way of arbitrary paperwork management, which suffice to say has been poor thus far at best (e.g. Move in application approval process).I'd like to believe we're not being treated as a profit center, but rather as responsible Residents.------------------------------------In response to (email from Cross Mountain Management):"Please give us a call so we can discuss this matter.I don't think you lapsed. But, because you have your own insurance company not the one we recommend it is your responsibility to get us the declaration page. We like to send out a notice when we are made aware that it has expired as a courtesy."---------------------Being emailed two weeks AFTER you want some form of arbitrary paperwork is a courtesy???FAKE MANAGEMENT
Great apartment complex, horrible management. We have had service calls not get done after 3 weeks to several months and only were done after management was reminded. They charge monthly fees for pest control yet hardly ever treat the units, and we have had a roach problem the entire time we have lived here. They charge a monthly pet rent for what seems like no reason at all. Dog park is in horrible condition and the plastic doggy bags are always out. Pet deposit is among the highest I have ever seen and is non-refundable so obviously the pet rent is excessive. I probably wouldn't have as much of a problem paying the pet rent if I knew I was getting quality service each month in regards to maintenance. In addition to the monthly "Pet rent," they charge an extremely excessive service fee of $25 for simply walking to your door and posting a notice on it. It has become fairly obvious to me that this management company will gouge its residents for anything it can, with the minimum amount of work it takes to run a property.
These apts suck. I wish my husband and I would've never moved here. Squatters have broken into 4 of the 8 apts upstairs where we live and the management won't do anything to get rid of them. It's constantly loud around here, especially on the weekends when all the kids are out of school. Dogs barking downstairs all the damn time. We moved into our apartment the end of May. Found out that our freezer don't freeze and have asked 6 or 7 times for them to please fix it so we may use it, or at least swap out with one of the freezers from one of the empty apartments right next door to us, but they won't. It's really pissing me off that my husband and I pay for our rent and utilities here every month and can't even get a working refrigerator/freezer and that there are squatters staying in the apartment next to us for free����������������
Hendricks Property Management has been great. Cindy is an amazing property manager. They are able to have the property looked after and not have to worry about maintenance problems. Keep up the good work.
The staff has been very polite and helpful. We needed to move immediately and they were willing to work with us to get us in quick and easy. They emailed us the lease and we went through the whole process electronically which was soo convenient. The house is in good shape, but we've had a few maintenance issues since moving in (primarily AC) and they have been quick to get the problems fixed ---still getting used to the Texas heat, lol. We're very happy and hope to be here for a few years. Good neighborhood, good schools.
My unit has needed repairs since we've moved in from the cabinet's falling apart to having g roaches and little black bugs from a vacancy next door. I am am forced to now call code compliance because I have an no cold water to shower with my apartment manager crystal and her husband d who does not work here cam out late night when I told her it was going g to be a plumber who ha to come out to fix the patch they put on the first time but she was stubborn and still had to call afterwards. Still not fixing g the issue after telling her I'm off on Mondays it's been 2 Mondays since and they still haven't came having to pay 200 a week starting a new week just so my daughter can stay and be able to shower and not have to worry about new bugs in her room closest to the vacant apt. It's been a nightmare living here Going to have to break my lease just to be safe as well the apartment manager didn't even know me and seemed to be trying to interrogate me in my home rather than care about the issue just being nosey it was very unprofessional as I made her feel when she tried going there
Do not do business with these people. They will use you. They will not respond to your maintenance requests. They will use your deposit to renovate the home for the next tenant. If you rent or buy a house from them...look close...like lipstick on a pig. The bare minimum cosmetic items will be done.I highly discourage anyone from getting locked in a lease AAREM or David Geramita in any way.
Closed the parking lot for the New Braunfels farmer's market. Apparently they don't care about community.