I cannot say enough GREAT things about this dental office. Let me explain, so I had a few hours off from work one day (very rare) and I walked into the dental office right next door first (Castle Dental). Okay, so when I walked into castle, there were 4 people at the counter and not even ONE of them greeted me. I told them that my tooth was broken and they rudely handed me a clipboard. When I gave the info back they said it would be about 45 minutes and they would not be able to fix the tooth and clean my teeth in the same day. So, I told them I’d be right back - BEST DECISION I EVER MADE!!! I walked outside and like a guiding light saw 'Smiles R Us'. So, I thought, what the heck, and I went in. OMGosh, the staff greeted me and were SO NICE that I felt at home immediately. In fact, I was back in a room having x-rays done within 5 minutes!!! Can you believe it? Walked in off the street and within 5 minutes I was already being treated! Wow. So, then Dr. Irma Cantu came in and she was one of the NICEST people I have ever met in my life. I'm not kidding! She was extremely Professional and explained everything to me! (see I wasn't used to that - I've been seeing dentists for 30+ years and NEVER have they spent more than a minute with me before firing up the drill and then I would have to ask the other dentist, step by step 'What are you doing now' because they never told me anything!). However, this is NOT the experience that Dr. Cantu came me. To make a long story short, I got a root canal that day. My broken tooth had an abscess on it and she took care of it right away. AND I explained about how difficult it is to get out of work and the Staff were so understanding and NICE that they took the time to do a deep root scaling and cleaning. ALL IN THE SAME DAY! Um, the other dental place with the rude people (Castle/Monarch Dental) could care less about me or my pain. But see, they CARE! They really do. I could not stop telling them how much I appreciated their kindness and how much I immediately felt right at home (before visiting Smiles R Us, I had Never felt this way at a dentist office). Dr. Irma Cantu is Amazing (not to mention she has BEAUTIFUL teeth! lol). Anyway, today I went for a polishing of my teeth and to put in my crown. Completely PainLESS!!! Oh, and I can't forget the most important fact that is making me write this review - The day I got my root canal done - the next day when I woke up I was expecting horrible pain because my LAST dentist used to do root canals on me and I always felt like a jack hammer had been on my jaw bone. ANYWAY, the next day after the root canal (by Dr. Irma Cantu), THERE WAS ZERO PAIN. I mean NO PAIN!!! I am recommending her to ALL of my Friends and Family! My husband has already been there and is getting his upper partial. He hates dentists, but he Loved Dr. Cantu also!!! Rock On, Dr. Irma - YOU ARE THE BEST!!!! Signed, a customer for life! Sharon Reynolds, San Antonio, TX
Kool Smiles of Leon Valley
Hands down the absolute best experience I have had at any office and it all starts at the front desk as soon as you walk in! Each person takes so much pride in their job and realizes the impact they have on every person they come into contact with. I have been searching for years for a dentist to help correct a poor genetic smile. I was even turned away from each of those offices for being too difficult a case. When I walked into their office on that first day, I was prepared to get rejected again. The team at the front desk already made me feel like a million bucks! They assured me that if anyone can help me, Dr. Moore is the guy who can get it done. Finally offering some encouragement! (Side note, Dr. Moore is the father of famed electronic music artist 'Skrillex' and that alone should be reason to visit) They always refer to me by name and compliment a haircut, new shirt, or even a watch. The technicians that work with me are funny, kind, and professional. After meeting Dr. Moore he assured me he could have me in walking around with the smile I have dreamed of in as little as 12 months, I teared up and already felt more confident! He ordered my invisalign and scheduled my first procedure for the next week. I am only 25% through the process and I am ALREADY able to smile with confidence! I cannot tell you how much this practice has actually changed my life. I can actually say that I would call the people in the practice my friends! From someone has visited many offices and can tell you that your homework should stop here. I have been to places that woo you with champagne, food, and flamboyant environments that make you feel like you are in a resort. In the end, the fizzy drinks and ambient lighting did little to mask their subpar work and service. If you choose Dr Moores team, you wont be disappointed, you will have your MIND BLOWN!
San Antonio Surgical Arts
I've no idea what happened with the other reviews, but my experience here was wonderful. The office was clean and equipment was state of the art. Doctor Michael Castillo (may have miss spelled his first name) was nice, and explained my options pre and post treatment. The anesthesiologist did their job wonderfully, I could've walked out of the office had I needed to, though they wheeled me out in a wheelchair to a convenient loading dock and even offered me assistance getting into the truck. In a previous experience at a Colorado doctor getting my wisdom teeth removed, I started waking up halfway home, apparently attempted to get out of the car, and was seeing stacks of everything floating above themselves. Here, I woke up in the chair in my right mind, and was %100 besides the loopiness from the intravenous painkiller. Pain my ***, saer123, first pain came when I tried to not take the vicodin. My treatment plan explained everything I needed to do to avoid infection, and despite my ignoring the warnings not to smoke, am having no issues whatsoever. To respond to 'psychopathic', I was shown not only the infection i knew of from my regular dentist, but a second starting up, and both were treated. I was shown the x-rays, (which were taken by a cool 360 degree x-ray machine) and he even pointed out the infections and circled them with a light board type highlighting tool to help clarify everything. Now, I made the appointment for a consultation, but they completed that, then offered to do the surgery that day, and had it all COMPLETED WITH ME OUT THE DOOR BY MY SCHEDULED APPOINTMENT TIME. Wonderful, talk about timely. If you need dental surgery, i would highly recommend this location, or at least Dr.Castillo. Oh, and they called to make sure everything was doing well a couple days after my surgery. Let you suffer my foot.
San Antonio Surgical Arts
I am phobic about dentists and while I will never say I enjoyed going to a dentist I can say that after trying various dentists over 47 years of my life none has been as fantastic as Dr. Pham. I am in SA for a few weeks visiting family and broke a tooth. Knowing that the root would have to be removed I tried putting it off until I got home. Didn't work. Massive infection and pain. Made an appointment (in tears) with Dr. Pham's office. They saw me promptly, were very gentle and caring, did not embarrass me or condescend to me, although I realize how difficult a ptsd patient can be. X-Rays and an exam for $50 (a special running at this time) which is pretty much unheard of. Extraction, nitrous oxide, local anesthetic and prescription for $231. (Please note that these prices were based on my dental nee.ds at the time and I have NO idea what any other patient's cost would be) Plus, since I was paying cash was given an additional 15% discount. From paperwork to payment Dr. Pham's office was caring, professional, patient and helpful. I will be coming up to SA for all my dental treatment from now on. Luckily I only live in Corpus Christi and believe me 120+ miles is NOTHING when Dr. Pham will be taking care of me.ALSO - keeping it all in the family, the Pham Family Pharmacy (say that 3 times fast) is less than a block away and my prescription was filled in less than 10 minutes. All in all, the PHAM family made my day a thousand times better.
Practical Approach Pediatrics, Pediatric Dentistry & Pediatric Urgent Care
When I became pregnant with my first child, I knew that picking a pediatrician was going to be a very important decision for my husband and me. We selected Dr Adetona and his team at Practical Approach Pediatrics and Pediatric dentistry after a formal interview and receiving a strong recommendation from friends. I trusted that we were putting the health of our child in very capable and caring hands from day one. What we have received in terms of care and relationship from this practice has exceeded every expectation-- including many I never knew I could or should have in a health care provider. We receive honest, ethical, and gentle service from every member of the team every time we enter the practice. They take the time and care necessary to help my daughter and us feel comfortable, to answer all of our questions, and anticipate our needs. We are so grateful to have one place for checkups, dental, and urgent care-- and feel so safe knowing that we can get this level of care from a reliable, friendly place when we need it most. My husband and I highly recommend this practice to you and feel confident that your children will receive the best medical care there is to offer.
I am eager to boast about my first-class experience at my local Kool Smiles I had recently. As soon as I walked through the doors, the beautiful front desk girls greeted me so politely and left me almost in shock that I did not have to wait to be called to the consult room as soon as I signed in. I didn't even get the chance to take a Snapchat selfie before I went in for my regular cleaning. The dental Assistant, Maria Hernandez, took my x-rays so gently and quickly. She sat me down in my chair and beside me was the hygienist ready to clean my pearly whites. After my cleaning, my dentist Dr. Razai gave me a full exam and she even fit me in the schedule to take care of my cavities the same day! I was beyond pleased with this procedure. She took off piles of glue my past orthodontist had accidentally left on my back molars. I can finally bite correctly, and my jaw no longer bothers me. I am profoundly appreciative I found a dental team that treats me like family. My experience was stellar from beginning to end, and I'm sure I am not the only patient to have received this level of care. Thank you, Kool Smiles McCreless office!
Kool Smiles of Leon Valley
I'm usually pretty happy with our experience here, only have had a a few bad appointments! We've used them for 4 years. Our past visit we waited 2 hours past our appointment, and this was after we had been told that our treatments would be quite a bit less at our initial appointment, the treatment did not change, just the price, by over $100. A 2 hour wait time, when we have to arrive 15 mins early, is unexceptionable, thankfully I had my 3 year old, who is calm and waited patiently. But was irritable by time to be checked out. It was past lunch time and nap time (since we had to be there by 9:15), which made appointment stressful for us all! I really like one of their dentist. Another has yelled at me and yelled at my 4 year old for crying while trying to do treatment. I guess there's good and bad with all, but I'm moving on!
Dr. Banker is a upstanding pediatric dental provider. I have a son with Austism which requires special needs and a understanding staff. Her office has always provided him with such care and empathy, as well as, all of my children. They have always scheduled him in the times that suited him best. Their office is always clean and respectable upon entrance. As, an medical office employee, please understand there are guidleines for cancellations and no show's appointments in every office. Also, in every situation there are two comprising situations that should be considered and it is a shame that slanderous comments can be made without any truths or investigation into that situation. I would highly recommend Dr. Banker and staff to anyone who has children and also special needs children that require that extra TLC.