UPDATED POSTING & CHANGE IN RATING:I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers!_______________________________________________OLD POSTING:(1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
I like HEB, and ordinarily have a positive shopping experience no matter which store I go to here in San Antonio Texas. Tonight at around 9pm, I shopped at the 5910 Babcock Rd location. It's not very busy then, and with checkouts had only a few people in line if that. I chose the nearest check out (#1), because it's sole customer's purchase was completed. There were no customers behind me. The person at the register rang the items up with out greeting or eye contact. Still, no one was in line behind me. As she was finishing the bagging up my $30 or so of purchase, she launched into a negative lecture on my lack courtesy to others (?) because I had gone a bit over the 10 item limit sign that I had missed seeing. Still there was no one behind me. This critical "dressing-down" continued for a while with pauses that seemed to invite an argument. When she finished speaking to me, I responded with my only statement: that if I had upset her that much, I would cancel the sale. Still there was no one behind me at that checkout. I then related the incident to the Manager on Duty and left without the groceries I had intended to buy. Still there was no one in that checkout. I am a 60 yr/old disabled veteran with sight and other impairments, but fortunately, courtesy and common sense are not on my list of problems. From my days in the army, I couldn't help but wonder how much of this situation was a training issue?
This complex is average. If you are looking for security, upgraded fixtures, and quality amenities, than you have the wrong place. There have been 5 break ins reported. They have to report all crime in the complex to the residents but they do nothing to make the complex more secure. There seems to be a large amount of dog owners so there is always feces on the sidewalks. Don't let the "gated community" fool you. They have one gate code and once you give it out that person can enter anytime they choose to. Before you sign a lease, physically go check your apartment. I was issued the wrong floor plan and told I had to wait a month and a half before the one I originally requested became available. The leasing agent tried arguing with me and told me that I never asked for a specific floor plan when we had a 15 minute conversation about it over the phone. Due to time and $$ constraints I had to take what was available. The parking is also horrible especially after 6PM. Most of the parking slots have been converted to carports which you have to pay $20.00 a month for. For the amount they charge in rent, they need to upgrade their amenities and provide better security.
Somewhat noisy--apartment walls are very thin so you can hear the neighbors fight in the early morning (next property over) and listen to their barking dog at 3am any given night. The property owner/manager is nice but the work they do in the apartments is left half-done and the workmanship is shoddy. In addition, there have been few hot showers since moving in and the heat wasn't turned on in time for the cold snap (that everyone in San Antonio talked about for a week PRIOR to it turning cold). That left us without heat in 30 degree weather. Not pleasant, especially since you couldn't take a hot shower to warm up.This place has good qualities--it's cute, the grounds are in nice condition and in an up and coming neighborhood only a half mile from The Pearl, but it needs professional management help. There's no one manning the office and keeping track of issues--absolutely no follow-up or tenant contact from management even when it's promised. I don't think this is intentional; the manager/owner in charge can't do it all and they absolutely need to hire help. For the price, we're not terribly impressed--and won't be signing another lease when ours is up.
I don't know what apartment MYOWNHERO is referring to but that does not describe the Polo Club. I am a mother with two young children. I live in the 3/2 and I have not had roaches nor cracks in the wall. My apartment was immaculate when I moved in and it stays that way because I clean my home. If you had roaches, you were filthy because these apartments have pest control come twice a month. And as far as work orders, my microwave went out on a Friday, they told me that they might not make it in til Saturday, but were able to replace my microwave that same Friday anyways. Yes, the gate is sometimes opened, but dont single out Polo Club just because you saw someone jump a fence. That sounds like a lie anyways, if you see the gates, you cant jump them! The apartment is not falling a part, they are pretty new! Sounds like your on a mission to slander a complex for your own benefit...where do you work? Westpond? I moved from there and THAT is bad management! You might be confused with another Polo Club Apartment Complex, but not San Antonio's.
Have used them for catering large company events with over 250 people spread out over two shifts. They have a number of things to pick from but the overall favorite is the Three Meat Plate, with potato salad, beans, bread, jalapenos, iced tea, and pies and cheesecake. We have had various celebration dinners, but our employees love them best of all. They love the taste of the food and they love how quickly they are served. I love their effeciency in serving, their courteousness, their willingness to meet our needs, and at this last event, the extra touches they made to make it the greatest catering event for our employees. Looking back, I can remember when looking for a caterer and seeing their name, I only thought they did hamburgers out on Austin Hwy. I took a chance went by, tasted the food, decided to use them, and our employees loved it so much I have kept using them and will continue to do so.
The worst mistake I have ever made was signing a second year contract with these apartment complexes, in the 22 months that I have lived here there have been three different managers and countless different Realtors, that alone should be a warning sign; their staff never seems to know what they're doing because they're mainly always changing the people, they can be nice when they want to but they have also been extremely rude as well, and I don’t know about you but I prefer to not have bipolar staff members to deal with, communication is one of their worst suits. I would never recommend these apartments to anybody, pay the extra rent for the apartments across the street, it's worth it, because in this case you definitely get what you pay for. The only reason I didn't put 1 star is because I know there are worse apartments out there.