Grossed Out and Customer Service needs an OVERHAUL!!! Location on Babcock and Prue.Ordered a salad and small shake from the drive thru. The shake must have overflowed, capped and given to me. It was all over cashiers hands, my hands, and the shake cup. I gave it back to her and she cleaned her hands and my cup with a napkin then gave it back to me. I was grossed out!!! I asked for napkins to clean my car, bag of salad, my hand and cup as best I could.After the girl returned, I told her I did not want the shake. She sent some girl to talk to me, maybe a manager. She wanted to know what happened, but she was not really listening. Kept turning around. I told her, just give me a refund. She wanted my receipt, but I never got a receipt. She really didn't believe me. So, I gave her the whole bag back and asked for a full refund. She did not take the bag, but slammed the drive thru door. She showed me a receipt from the drive thru and said I had been given a refund. I gave her the bag and said I need a copy. She slammed the door again and came back with xerox copy of the Voided Over-ring. She wanted to give me the bag of salad, I told her I didn't want anything from her. The name on the over-ring is Tracee Evans. She really has no business dealing with customers!!!I went to Chic-Fil-A down the street for a salad and shake, yummy!